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Enrolment Consultant

  • Queensland, QLD, Australia
  • Flight Centre Travel Academy
  • Fixed Term Contract

Job Purpose:

The Travel Academy (FCTA) is Flight Centre's externally facing education business that offers a university level Diploma in Travel and Tourism. Enrolment Consultants are first point of contact for students wishing to study travel and tourism with FC Travel Academy. They are the drivers of the revenue into the FC Travel Academy business. The expectation is that they control the sales conversation and process with interested candidates. This includes the outcomes from sales conversations being a qualified student leading to an enrolment, a follow up or a known reason for not applying.  This role is a 3 month contract.

What you will be doing:

Course Enrolments

  • Follow standardised sales process and systems for responding to course enquiries using sales skills in order to convert course enrolments
  • Inform candidates about unique course highlights including value propositions of studying with Australia’s largest travel brand, program options available to students, access to industry trainers and ongoing recruitment support to students
  • Follow enrolment processes to determine student suitability to entry requirements
  • Complete enrolment administration ensuring students are set up correctly for their course
  • Facilitation of Travel Academy information sessions
  • Facilitate the administrative tasks required of the University’s admission procedures

Student Engagement

  • Support facilitators using structured communication with students around assessment progression and completion
  • Ensure quality student experience and handover to facilitators and internal recruitment team 

Business Focus

  • Awareness of budgets and key business drivers
  • Understanding and belief in the business plan
  • Relationship building with all internal Flight Centre Travel Group staff to promote FCTA brand

You will need:

  • Minimum 2 years of proven sales success
  • Understanding of Vocational Education and Training (VET) and/or Higher Education/University sector
  • Presentation experience
  • Travel and tourism experience would be well regarded
  • Excellent communication skills, both written and verbal
  • Customer focus
  • Attention to detail with ability to multi-task

Benefits include:

  • Generous remuneration structure with performance-based incentives
  • Travel discounts, in-house financial and health services, access to internal 24/7 gym
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform

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