Collage, Poster, Advertisement, Person, Photo Booth

Enrolment Consultant

  • Queensland, QLD, Australia
  • Flight Centre Travel Academy
  • Fixed Term Contract

Job Purpose:

The Travel Academy (FCTA) is Flight Centre's externally facing education business that offers a university level Diploma in Travel and Tourism. Enrolment Consultants are first point of contact for students wishing to study travel and tourism with FC Travel Academy. They are the drivers of the revenue into the FC Travel Academy business. The expectation is that they control the sales conversation and process with interested candidates. This includes the outcomes from sales conversations being a qualified student leading to an enrolment, a follow up or a known reason for not applying.  This role is a 3 month contract.

What you will be doing:

Course Enrolments

  • Follow standardised sales process and systems for responding to course enquiries using sales skills in order to convert course enrolments
  • Inform candidates about unique course highlights including value propositions of studying with Australia’s largest travel brand, program options available to students, access to industry trainers and ongoing recruitment support to students
  • Follow enrolment processes to determine student suitability to entry requirements
  • Complete enrolment administration ensuring students are set up correctly for their course
  • Facilitation of Travel Academy information sessions
  • Facilitate the administrative tasks required of the University’s admission procedures

Student Engagement

  • Support facilitators using structured communication with students around assessment progression and completion
  • Ensure quality student experience and handover to facilitators and internal recruitment team 

Business Focus

  • Awareness of budgets and key business drivers
  • Understanding and belief in the business plan
  • Relationship building with all internal Flight Centre Travel Group staff to promote FCTA brand

You will need:

  • Minimum 2 years of proven sales success
  • Understanding of Vocational Education and Training (VET) and/or Higher Education/University sector
  • Presentation experience
  • Travel and tourism experience would be well regarded
  • Excellent communication skills, both written and verbal
  • Customer focus
  • Attention to detail with ability to multi-task

Benefits include:

  • Generous remuneration structure with performance-based incentives
  • Travel discounts, in-house financial and health services, access to internal 24/7 gym
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform

Apply Now

Not You?

Thank you and hold tight, you will now be directed to our Apply Portal to complete your application


Recommended Jobs

Flight Centre Business Travel - Business Leader - Perth WA

511330 Western Australia WA Australia Western Australia, WA, Australia Flight Centre Business Travel Corporate & Group Travel
As Business Leader at Flight Centre Business Travel (FCBT), your primary focus is to use your relationship building skills and our unique product and service offering, to create value and trust at every interaction.

Retail/Corporate Travel Manager – Toronto, Canada

511332 Ontario Ontario Canada Ontario, Canada Flight Centre Travel Group Corporate & Group Travel
We are seeking exceptional customer service consultants to join our dynamic team.  You will be responsible for providing round-the-clock personal support for our Leisure and Corporate Clients anywhere in the world.

Marketing Automation Manager - Boston, MA

511329 Massachusetts Massachusetts United States Massachusetts, United States Flight Centre Travel Group Corporate & Group Travel, Marketing, Web, Creative & UX
Job Purpose: Being the primary owner of Eloqua in the Americas region, and owning the email and organic social marketing channels. Helps usage, administration and adoption of Eloqua across brands, helping to ensure project and business needs are m...

Not right for you?

Sign up to job alerts!

Not You?

Thank you