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EUC Engineer

  • Queensland, QLD, Australia
  • ETS
  • Full time

At Flight Centre Travel Group our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 

The End User Compute Engineer (EUC) role is crucial to the build and support of End User Compute services across Enterprise Technology Services (ETS) within Flight Centre Travel Group (FCTG). The EUC Engineer keeps up to date with the latest developments and trends in the industry and reports to the Engineering Lead for End User Compute.

The role will include a mix of responsibilities between general BAU support as well as providing expert knowledge and experience on small to large projects across the EUC pillar.  If you have specialised knowledge in EUC technologies and enjoy solving problems, please apply!

 

Key Responsibilities include:

 

  • Administration and Management of the following applications and services
    • MS Intune, Kace, Endpoint Manager and other MDM MAM platforms
    • Microsoft and Citrix Virtual Desktop
    • End user experience monitoring
    • Print, PC, Macs, thin clients, video conference and other device hardware management
    • Software asset management
  • Ensures systems, solutions, and policies are thoroughly maintained and documented 
  • Identifies & implement optimization and automation opportunities 
  • Analyses existing EUC systems and operations and develops preventative maintenance strategies 
  • Offers 3rd level support to implemented solutions 
  • Works with vendors to resolve incidents when appropriate 
  • Plans, schedules and monitors work to meet time and quality targets. 
  • Facilitates collaboration between stakeholders who share common objectives. 
  • Selects appropriately from applicable standards, methods, tools and applications. 
  • Understands the importance of security to own work and the operation of the organisation.
  • Seeks specialist security knowledge or advice when required to support own work or work of immediate colleagues. 
  • Communicates complex information to a non-technical audience

 

Desired skills and experience:

 

  • Minimum 2 years Administrator/Engineer experience in an M365 environment 
  • Experience with Azure AD
  • Microsoft Modern Endpoint Management (Windows 10, Intune, AutoPilot, SCCM Co-Management, Enterprise Mobility, iOs and Android)
  • PowerShell experience is a plus, including experience with M365 admin modules 
  • Experience with VDI Technologies including Citrix Cloud
  • Experience with application packaging

 

You'll earn brownie points with:

 

  • Customer first mindset
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed, with keen attention to detail.
  • Able to prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Communicating fluently, orally and in writing, and can present complex information to both technical and non-technical audiences

 

Let's skip to the good part:

 

  • Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
  • Travel discounts and deals bookable through our internal team of travel agents
  • Discounted financial services
  • Ongoing training and professional development
  • Chance to attend Global conferences (Bali 2023)
  • Paid Parental Leave  
  • Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.   
  • We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability - Yep, our hearts are big, mushy and green.  
 

Who we are:  

Proud to be part of the Flight Centre family - We do things a little differently around here. We do things the FCTG Way.  Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.  

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.    

Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.    

Our spirit of egalitarianism, irreverence and ownership defines the way we behave.  These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way   

 

 

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