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Experienced Travel Consultant - CEC (Customer Engagement Centre)

  • Auckland, Central, Auckland, New Zealand
  • Flight Centre
  • Full time

We have an opportunity for an experienced travel professional to become part of our Customer Engagement Centre in Auckland!  If you are keen on working with an evolving team, being involved with new retail projects and flexible working arrangements, then this role offers it all!  This is a fantastic opportunity for you to to broaden your skillset as a Travel Expert.

About Flight Centre Travel Group 

We are industry leaders who are transforming and preparing for substantial growth. We boast a fun and connected culture, with a commitment to the health and wellbeing of our people, and their professional growth. We offer flexible working arrangements, free and confidential access to health consultants and financial advice, an EAP programme and career development. 

About the Role

Provide a seamless, accurate and expert one stop travel service while ensuring an excellent customer experience every time. The position is sales oriented and involves working towards sales and customer experience targets.

  • Provide a seamless customer experience to encourage repeat business and the development of a loyal and growing customer base
  • Interact with customers using our dedicated systems and processes
  • To maintain up to date records which are accurate and able to be understood in your absence
  • Complete all paperwork relating to a clients’ bookings including checking and collating documentation
  • Work within a team to achieve sales targets & incentives

About You:

  • A proven background in the travel industry
  • Extensive travel experience - You’ll be a globe trotter who has an incurable case of the travel bug, demonstrated of course by having visited a variety of overseas destinations
  • A capacity to evaluate facts and information and make decisions, including analysing associated problems, based on those facts
  • Career ambition - You’ll love the thought of a challenging career that can take you places
  • Proven success in a sales - You’ll have that edge when it comes to sales and understanding how to provide Unbeatable customer service.  

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