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FCB Welcome Aboard Manager

  • New Malden, Greater London, United Kingdom
  • Flight Centre
  • Full time

The leisure welcome aboard programme is in full swing, and we're now recruiting for a team member to report to Aisling Martin. You'll be running multiple training courses and developing our year one novice pathway as well as contributing to the continual fine tuning of training content. With novice performance and retention at an all-time high, this is an exciting opportunity. The successful applicant will have a proven track record in developing team members, a passion for all things travel, product, systems and sales and evidence of strong facilitation and coaching skills.

Accountabilities:

  • Ensure all training materials up to date and relevant - to continually assess these training processes and ensure most productive use of system; to ensure training is in line with any brand strategies; liaising with SME – Subject Matter Experts to design and produce the content for the course and for Compass learning modules where appropriate.
  • Work with recruitment on pre-join phase - ensure managers contact all new recruits within 3 days of job offer and engage in meet and greet; be point of contact for new recruits until they join; send relevant pre-work materials etc.
  • Prepare for and facilitate new-starter course - conduct and appearance above and beyond the brand guidelines; to promote the company Philosophies; to run Welcome Aboard courses in line with our Facilitator notes; handover of new consultant to manager of store.
  • New starter follow up - ensure all trainees are continually learning and being developed throughout their first year; ensure they are supported by their manager to complete their necessary learning requirements; check all new starters are set up correctly with logins etc.

Qualifications/Experience:

  • Minimum five years' experience in FCB Leisure ideally with experience as a manager or Assistant Manager within Flight Centre Brand.
  • Proven success in previous roles ideally at assistant manager and manager level.
  • Degree or equivalent.
  • Demonstrated training/coaching experience – formal qualification preferred.

Details:

  • Location: New Malden
  • Start Date: 5 December 2022
  • Salary: TBA
  • Hours: Full time (37.5 - Monday-Friday with WFH flexibility as per company policy) 
  • Deadline for applications: 21 November 2022
  • For more information about the role please email Lucy.Clifton@flightcentre.co.uk 

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