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FCM - Account Management Support Specialist

  • Pennsylvania, United States
  • FCM
  • Full time

FCM - Account Management Support Specialist

Location: Philadelphia, PA 

FCM Travel Solutions is a leading Corporate Travel Management Company blending a truly global presence with local, flexible, and personalized service. As an Account Management Support Associate you will be working to support a defined group of customers who have varying travel program needs and present an opportunity to grow FCM’s products and services. You’ll receive daily requests from your customer base seeking assistance across their travel program which provides an ideal environment for you to create value and build relationships. You will also support the wider Account Management group with varying tasks such as product campaigns, quarterly business reviews and reporting request. Each day will bring new tasks and the ability to learn about larger and more complex customer programs that will support you in your development journey.

Account Management Support provides an exceptional learning environment for associates to gain knowledge and skills in account management, Microsoft Power BI and the wider corporate travel industry. If you have the aptitude, a great attitude and want to start a career in corporate travel; this role might be right for you!

Responsibilities:

  • Manage a portfolio of customers through a centralized Account Support Inbox
  • Provide business reviews to customers within the Account Management Support customer group where needed
  • Provide ad hoc reporting or establish subscription for customers
  • Proactively identify opportunities with customers for leakage, technology adoption, consulting or M&E needs
  • Coordinate customer requests not limited to OBT changes, policy configuration, unused ticket management, rate and fare audits, and other customer needs
  • Work with Account Managers to assist on Business Reviews and customer projects
  • Support the Account Management Team with ad hoc tasks for business campaigns

What you’ll bring to help to make you successful in the role:

  • 1+ year in a direct customer facing role (travel industry experience preferred)
  • A passion for customers and driving success
  • Good verbal and written communication skills
  • Demonstrated ability to use data and analytics to support customer and business outcomes
  • A flexible and proactive mindset
  • A great attitude and wiliness to learn
  • Exposure and experience with the Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams, SharePoint and PowerBI)
  • Experience using Salesforce

Benefits & Compensation:

  • Discounted travel and fantastic incentives from the world's top travel providers
  • Industry renowned social events and excellent company culture
  • Exceptional career progression with opportunities across the globe
  • Fast-track leadership program to develop the future leaders of our business
  • Comprehensive leadership training career path support with business, product and leadership training
  • Free and confidential advice from our in-house health, wellness and financial advisors
  • Comprehensive benefits package including medical, dental, vision, 401k, life insurance, and stock options. 

Important information about our application process:

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

FC USA recruitment is centralized for all of the US.  This means that if you have submitted an application within the past 6 months, you don’t have to submit another.

FC USA is an Equal Opportunity Employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!

Location: Philadelphia, PA

Any candidate must be able to commute to the FCM Philadelphia office five days a week.

Visit us on Facebook and get up to date information on our openings and upcoming events https://www.facebook.com/fcusacareers1

FCTG is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!

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