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FCM After Hours Assist Consultant

  • Queensland, QLD, Australia
  • Contact Centre
  • Full time

FCM Travel Solutions is the business travel partner of choice for large national, multi-national and global corporations.

The FCM Assist Team is responsible for delivering 24/7 service to FCM clients no matter their location in the world.

The team is a part of the 24/7 Corporate Assist Division and works closely with FCM local offices to provide a seamless service to all clients.

About the Opportunity:

A consultant within this team must use their exceptional customer service, along with an ability to manage their time effectively to provide an efficient & professional service to our FCM clients in a high pressure environment.

Consultants are required to work on a 24 hour rotating roster, and adhere to all Assist processes and policies.

Consultants in this team must be able to work autonomously and simultaneously across all 3 x GDS systems and capable of issuing tickets in emergency situations.

About you:

  • Minimum 2 years of retail and/or corporate travel agency experience
  • GDS experience in Sabre (essential), Galileo and Amadeus
  • Ability to interpret and calculate fares, change fees, additional collections with a high degree of accuracy
  • Ability to self-ticket applicable airfares when required
  • Exceptional customer service and problem-solving skills
  • High attention to detail
  • Excellent written and verbal communication skills
  • Ability to work under pressure, manage time effectively and meet deadlines
  • Flexibility to work a rotating roster based on a 24/7 business, with a minimum of 3 days per week
  • Experience in Lumina/Portal is highly desirable

Remuneration and benefits:

  • Free health and wellness consultations
  • Extended health and dental benefits
  • Free financial planning consultations
  • Discounted travel benefits available
  • Ongoing training and development
  • Global career advancement/travel opportunities

Closing date: May 07, 2021

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