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FCM – After Hours Corporate Travel Agent Sabre Support – Remote, US

  • Virtual - USA, United States
  • FCM
  • Full time

After Hours Corporate Travel Agent Sabre Support Remote, US

NOTE: This is a remote full time after-hours position that requires work nights/weekends and holidays.

  • Voted in the Top 20 Great Places to Work, we make it our priority to keep our people feeling their best — with fun perks, strong benefits, and a real commitment to providing a work/life balance.
  • We’re proud to have created an environment where our people can share their incredible passion for travel and global cultures while making sure every client receives top-notch service and the best experience possible.
  • As a company who places great value on equal opportunity, our goal is to make sure we continue to empower the careers, aspirations and ambitions of our people.

Responsibilities:

  • Access and manage online queues
  • Process ticketing for reservations made via the online booking tool, chat and email 
  • Emails addressed within a 2-hour window
  • Manage Chat inquiries
  • Making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations. via Sabre GDS
  • Perform ticketing, Phase IVs, exchanges/changes with complex international fares.
  • Providing solutions to travel-related problems clients may have experienced with arrangements during after-hours or emergency situations.
  • Ongoing, internal communication within the team through provided channels.
  • Must be proactive to stay up to date & informed in the business; and of all ongoings & changes
  • Share information with Travel Managers and Team Leaders to ensure a united, consistent, and professional approach to client account management.
  • To help ensure that all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file.
  • Attendance at Team Meetings and Weekly Business Meetings are a requirement
  • Ability to work flexible hours and shifts as determined by business need and client call volume 

Requirements:

  • Proficiency in Sabre GDS is required.
  • 3+ years of corporate travel industry experience and a strong customer service background 
  • Quality control and ticketing skills are required 
  • Knowledge of online booking tools required
  • Experience with ticketing, scripting, changes and exchanges to complex multi-segment international and domestic fares and pnrs.
  • Professional written communication skills
  • Regular and dependable attendance and punctuality are required
  • Geography and international destination knowledge are necessary.
  • Candidates should possess successful problem-solving skills, be detail-oriented and have effective verbal communication skills. 
  • Skilled in usage of a personal computer and various software packages 
  • Ability to work effectively and multi-task while maintaining professional rapport with clients
  • Proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook). Excellent computer and typing skills, which includes the ability to navigate between programs by using shortcut keys. Knowledge of Excel spreadsheet software and SABRE,

Other Requirements:

  • Occasional travel may be required.
  • Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.
  • Ability to understand the meanings of words and effectively respond, analyze information and write reports, comprehend complex issues, and communicate effectively to diverse groups.
  • Job requires employee to perform basic arithmetic accurately and compute rates and percentages.
  • Must be able to communicate effectively and as appropriate for the needs of the audience.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

  • Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
  • Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • Diversity, Equity & Inclusion
    • Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
    • DEI education
    • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
  • A career, not a job: We offer genuine opportunities for people to grow and evolve
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
  • Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
    • Employee giving program
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid time off policy 
  • National/International Award Nights and Conferences
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • 401k program with partial match
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses

#LI-REMOTE

Location – Remote, USA 

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within the United States except the State of Colorado.

Salary: $50,000- $90,000

For this position, we anticipate offering an annual salary of $50,000-$90,000 depending on relevant factors, including experience, geographic location and performance. The annual salary range listed represents the total compensation package, excluding benefits, but which includes achievable commission and incentives.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

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