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FCM - Assistant Team Leader - Emergency Customer Care - Remote, USA

  • Virtual, Arkansas, United States
  • FCM
  • Full time

FCM Assistant Team Leader - Emergency Customer Care

We are looking for someone energetic, driven, and adventurous to take on the Assistant Team Leader - Emergency Customer Care to fulfill our after hours customer care services. role with FCM Travel. 

*Must be experienced in corporate travel management and Sabre GDS systems!*

Hours: Overnights (10 hour shifts)

The Assistant Team Leader is the support to the Team Leader and bears the responsibility for the success of their team by providing the direction and vision for the team. In addition, the Assistant Team Leader role is to develop and grow the team through continuous training and monitoring process efficiencies. The Assistant Team Leader supports the TL and works with Customers and the Area Leader to ensure best results. The Assistant Team Leader leads by example, is disciplined, nurtures, develops and shares information.


  • Providing vision and focus for your team
  • Coaching and developing team members to achieve goals and improve skills
  • Influencing team members to work towards a common company goal or objective
  • Leading by Example
  • Providing support to the team
  • Assisting with questions and problem solving
  • Resolving Conflict
  • Driving financial results and customer contracted service level agreements
  • Motivating and maintaining the spirit of the team
  • Identifying & developing potential future leaders
  • Monitoring team’s performance to ensure they meet goals
  • Monitoring team’s performance of SLAs
  • Implementing and evaluating all new processes and procedures
  • Monitoring trends and patterns in consultant and team performance to identify problem areas and act for continuous improvement
  • Maintaining effective relationships and communications with clients, vendors & internal support departments.

Education and Skills Required:

  • Proven sales ability with consistent figures
  • Minimum 12 months experience within FCM Travel Solutions
  • Team player, ability to develop your staff
  • Organized
  • Great business sense
  • Ability to delegate
  • Disciplined
  • Visionary
  • Empathy
  • Decisiveness
  • Flexible
  • Proven past record with strong systems
  • Good communicator
  • Extensive knowledge of corporate travel, company systems and policies
  • Passion to drive the business
  • Create a fun and exciting work environment
  • Consistency in every area
  • Solutions Oriented

You'll need to bring:

  • Demonstrated leadership capability
  • Excellent communication skills
  • The ability to manage change
  • Drive, determination, and focus
  • Sound business acumen
  • 100% belief in and commitment to the FC systems and philosophies
  • Self-Awareness

Benefits & Compensation:

  • Discounted travel and fantastic incentives from the world's top travel providers
  • Industry renowned social events and excellent company culture
  • Exceptional career progression with opportunities across the globe
  • Fast-track leadership program to develop the future leaders of our business
  • Comprehensive leadership training career path support with business, product and leadership training
  • Free and confidential advice from our in-house health, wellness and financial advisors
  • Comprehensive benefits package including medical, dental, vision, 401k, life insurance, and stock options. 

Important information about our application process:

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

FC USA recruitment is centralized for all of the US.  This means that if you have submitted an application within the past 6 months, you don’t have to submit another.

FC USA is an Equal Opportunity Employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!


The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

Location: Remote, USA 

A successful candidate must be willing to work nights, overnights and weekends.

Visit us on Facebook and get up to date information on our openings and upcoming events

FCTG is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!

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