FCM Consulting - Outsourced Travel Manager - Boston, MA

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

• Voted in the Top 20 Great Places to Work, we make it our priority to keep our people feeling their best — with fun perks, strong benefits, and a real commitment to providing a work/life balance. 
• We’re proud to have created an environment where our people can share their incredible passion for travel and global cultures while making sure every client receives top-notch service and the best experience possible. 
• As a company who places great value on equal opportunity, our goal is to make sure we continue to empower the careers, aspirations, and ambitions of our people. 

To learn more about FCM please click HERE

About The Opportunity

FCM Consulting provides a white label travel management solution through its OTR (outsourced travel resource) offering. The Outsourced Travel Manager will be the primary contact for FCM Consulting OTR clients, utilizing a team of Consultants, Analysts and Coordinators.  The Outsourced Travel Manager will prioritize areas for inclusion and work closely with the client, the FCM Consulting team, FCM Account Management and other brands to execute.

This position will provide insight and perform a variety of functions related to the client's regional or global travel portfolio. Dependent on the scope of work defined in the client contract, this may involve developing and implementing corporate travel strategies, coordinating sourcing activities, and ensuring that the objectives are integrated into the travel program. This position will have a thorough understanding of multiple segments of the corporate travel industry and may conduct training or leadership activities as necessary. 

Key Responsibilities

• Global Consolidation – Accelerate client buy-in and FCM coordination to map out and complete consolidation
• Suppliers – engage FCM Consulting Sourcing team to expand and augment negotiated agreements to drive savings and enhance traveler service
  • Manage strategic sourcing activities (RFPs and Performance Management) for airlines, hotels, car rental and ground transport.
  • Drive performance to preferred suppliers (air, hotel, car rental, rideshare)
  • Relationship management
• Duty of Care – formalize and publicize Traveler Safety protocols
  • Identify current safety and security agreements
  • Expand FCM Secure access
  • Coordinate with client’s Risk Management/Security on “incident response” plans
  • Ensure provision of pre-trip and during-trip information and assistance
• Communication/Engagement
  • Comprehensive “push” communication plan/content for all internal stakeholders
  • Evaluate real-time (“pull”) dialogue options
  • Initiate Demand Management behavioral modification
• Small Meetings Management – leverage unmanaged spend and enhance Duty of Care
  • Identify meeting bookers
  • Draft meetings policy (using meeting bookers’ input) and safety protocols
  • Employ an effective tracking tool to identify spend and savings opportunities (e.g. consolidating ground transport, leveraging transient and meeting volumes collectively, etc.)
• Success Metrics – track and publicize success across all aspects of travel management
  • Formalize regularly scheduled traveler and stakeholder satisfaction surveying, report on findings and action plans
  • Incorporate safety-related metrics, tracking and reporting on travelers’ exposure and experiences in potentially dangerous situations
  • Benchmark success/opportunity against peer companies and share best practices

Experience & Qualifications

• Bachelor's degree in related field, plus 7+ years account management, consulting and/or travel management experience (or a sufficient combination of education and work experience)
• Proven experience navigating large organizations and multi-layered structures
• Knowledge of international travel regulations, customs and currencies
• Experience with T&E reporting
• Intermediate knowledge of Microsoft Office applications, with superior Excel skills
• Excellent written, oral, and interpersonal communication skills
• The discipline to work alone and the ability to work collaboratively as part of a small, high performance team
• Exercise strong project management skills to coordinate the efforts of a team of individuals
• Analytical in approach with the ability to manage multiple, simultaneous projects while maintaining an eye for detail
• Self-starter; ability to excel in a dynamic and fast paced environment
• Maintains a high level of confidentiality always, and communicates professionally with all levels of the organization
• Fluent in English, other languages a plus

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy 
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

Location – Boston, MA, USA

#LI-BOSTON

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com