FCM - Corporate Concierge Travel Specialist - Remote, US
Corporate Concierge Travel Specialist
Voted in the Top 20 Great Places to Work, we make it our priority to keep our people feeling their best — with fun perks, strong benefits, and a real commitment to providing a work/life balance.
We’re proud to have created an environment where our people can share their incredible passion for travel and global cultures while making sure every client receives top-notch service and the best experience possible.
As a company who places great value on equal opportunity, our goal is to make sure we continue to empower the careers, aspirations, and ambitions of our people.
The Concierge Travel Specialist tends to the needs of the traveler with an exceptional level of customer service. This role will require the candidate to provide a high level of consultation and accuracy during all aspects of the travel experience, including pre-booking consultation, the reservation process from beginning to end. Candidate must have in-depth travel industry knowledge, exceptional problem- solving skills, while maintaining the highest degree of professionalism and courtesy.
Competencies:
- Deliver extraordinary customer service to C-Suite travelers and their administrative staff
- Establish rapport with all travelers and admin staff
- Must always exude an impeccable professional demeanor
- Must be comfortable servicing and interfacing with C-level executives and their administrative staff
- Ability to multitask, easily handling competing priorities
- Provide consultative service to travelers and travel arrangers throughout the booking process.
- Complete all reservations in an accurate and timely manner.
- Provide post trip follow up and support
- Create unique travel itineraries that match the needs and expectations of the C-Suite traveler.
- Utilize creative thinking and problem-solving skills to identify the best options for air/ground and lodging arrangements.
- Go above and beyond to proactively offer suggestions and consultation for all components of the booking during reservation process
- Maintain goal expectations in the following areas:
- Productivity – measured by transactions/phone calls per month and Phone and Email SLA reports
- Customer experience – measured through call monitoring performance.
- Ability to adapt to change
- Candidates should possess decisive and successful problem-solving skills
Experience, Knowledge:
- 10+ years Corporate Travel selling experience, minimum 5 years as VIP or Executive Agent
- 5+ years Customer service experience, preferably in the travel industry
- Exceptional/above & beyond, proactive customer service approach
- Ability to handle multiple complex requests simultaneously and seamlessly
- Comfort and experienced working with C-level travelers
- Ability to retain and proactively obtain travel preferences
- Perform unique requests with the utmost professionalism
- Excellent travel industry knowledge
- Mastery in Sabre GDS- formats, shortcuts, enhancements, pricing
- Expert in international travel bookings and process
- Exceptional communication skills both written and oral
- Outstanding attention to detail
- Strong technical skills
- Ability to communicate across various channels
- GDS proficient with willingness to utilize multiple booking platforms
- Must be proficient with both international and domestic Geography
- Fluent with Microsoft office suite including Excel, Outlook and TEAMS
Benefits Include:
- Generous remuneration structure
- Travel perks/discounts.
- Health & Wellness Programs and Employee Financial Wellness Services
- Generous paid-time off policy
- National/International Award Nights and Conferences
- Diversity & Inclusion initiatives
- Benefits including vision, medical, and dental
- Employee Assistance Program
- 401k program with partial match
- Employee Share Plan
- Global career opportunities in a network of brands and businesses
- Ongoing training and professional development
- Fun and flexible work environment
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
- Employee giving program
- Annual Charity Trip
- Office Environmental Program
- 1 Volunteer Day per Calendar Year
Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
#LI-REMOTE
Location – Remote, US
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
This position may be performed remotely anywhere within the United States except the State of Colorado.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
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