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FCM - Junior Corporate Travel Agent, Woburn, MA

  • Massachusetts, United States
  • FCM
  • Full time

 Junior Travel Consultant - Woburn, MA

Here at FCM, we're building a team of Corporate Travel Consultants from scratch, where the only experience you need is no experience. You'll be interactively learning new technology, chatting with our clients, and preparing and booking their business trips. You'll be on a team of entirely entry-level new hires that also spend all their free time looking for that perfect hotel or the best deal on a flight, and are turning their wanderlust into a thrilling career.

We have a comprehensive training program where you will be introduced to all aspects of corporate travel. We look for those individuals who make it their mission to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Agents to study the travel policies of our corporate accounts and develop a relationship with them so, essentially, when our valued business travelers have the need for business travel arrangements, they can be rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with.  

This entry level role is the first step in working towards a career in corporate travel.

What You Will Need:

  • Skilled in usage of a computer and various software packages
  • Positive Attitude with a hunger for knowledge
  • Customer Service driven
  • High attention to detail
  • Must have the ability to effectively multi-task
  • Candidates should possess decisive and successful problem solving skills. 
  • Able to work under pressure
  • Geography and international destination knowledge is a plus
  • Recent grads are encouraged to apply!

Job responsibilities

  • Usage of Sabre GDS
  • Facilitating FCM Mobile chats
  • Usage of city, airline, hotel and car rental codes
  • Provide travel expertise to clients
  • Proficient with Microsoft Office (Word, Excel, Powerpoint and Outlook)
  • Strong organizational skills
  • Book and issue airline, hotel, car and other reservations through our GDS system, accurately and efficiently
  • Check queues daily to ensure accuracy
  • Communicate effectively with other team members to solve problems and gather information.
  • Excellent computer and typing skills, which includes the ability to navigate between programs
  • Ability to identify a problem and see it through to resolution with minimal supervision
  • Ability to sit for extended periods of time without leaving work area
  • Critical thinking
  • Willingness to demonstrate professional conduct at all times 

Must be willing to commute to office 5 days a week. 

A typical schedule will include 40 hour work week with various shifts - flexibility is a MUST. 

Corporate Travel may be where your career begins, but certainly not where it ends.  

What FCTG USA can offer you:

    • Strengths based culture
    • Fun and flexible work environment
    • Relaxed dress attire
    • Global career opportunities in a network of brands and businesses
    • Ongoing training and professional development
    • In-house travel planner to book discounted hotel & air
    • National/International Award Nights
    • Diversity & Inclusion initiatives
    • Benefits including vision, medical, and dental after one full month of employment
    • 401K program
    • Generous paid-time off policy 
    • Free and confidential access to our in-house financial advisor (401K, Stock Plan)
    • Life Insurance, Short/Long-Term Disability, Employee Assistance Program, Health Advocate and MD Live
    • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire Answer calls and emails within our SLA agreement

Location: Woburn, MA

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Although this position is fully remote, you will be expected to attend meetings, trainings, and events at an FCTG location once our return to the office plan is announced. 

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance. 

Apply Now

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