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FCM - Junior Corporate Travel Consultant - Woburn, MA

  • Massachusetts, United States
  • FCM
  • Full time

Junior Corporate Travel Consultant 

Entry Level  |  Woburn, MA

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

  • Voted in the Top 20 Great Places to Work, we make it our priority to keep our people feeling their best — with fun perks, strong benefits, and a real commitment to providing a work/life balance. 
  • We’re proud to have created an environment where our people can share their incredible passion for travel and global cultures while making sure every client receives top-notch service and the best experience possible. 
  • As a company who places great value on equal opportunity, our goal is to make sure we continue to empower the careers, aspirations, and ambitions of our people. 

To learn more about FCM please click HERE

About The Opportunity

Here at FCM, we're building a team of Corporate Travel Consultants from scratch, where the only experience you need is no experience. You'll be interactively learning new technology, chatting with our clients, and preparing and booking their business trips. You'll be on a team of entirely entry-level new hires that also spend all their free time looking for that perfect hotel or the best deal on a flight and are turning their wanderlust into a thrilling career.

We have a comprehensive training program where you will be introduced to all aspects of corporate travel. We look for those individuals who make it their mission to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Agents to study the travel policies of our corporate accounts and develop a relationship with them so, essentially, when our valued business travelers have the need for business travel arrangements, they can be rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with.  

This entry level role is the first step in working towards a career in corporate travel.

What You Will Need:

  • Skilled in usage of a computer and various software packages
  • Positive Attitude with a hunger for knowledge
  • Customer Service driven
  • High attention to detail
  • Must have the ability to effectively multi-task
  • Candidates should possess strong problem-solving skills. 
  • Able to work under pressure
  • Geography and international destination knowledge is a plus

Job responsibilities

  • Usage of Sabre GDS
  • Facilitating FCM Mobile chats
  • Usage of city, airline, hotel and car rental codes
  • Provide travel expertise to clients
  • Proficient with Microsoft Office (Word, Excel, PowerPoint and Outlook)
  • Strong organizational skills
  • Book and issue airline, hotel, car and other reservations through our GDS system, accurately and efficiently
  • Check queues daily to ensure accuracy
  • Communicate effectively with other team members to solve problems and gather information.
  • Excellent computer and typing skills, which includes the ability to navigate between programs
  • Ability to identify a problem and see it through to resolution with minimal supervision
  • Ability to sit for extended periods of time without leaving work area
  • Critical thinking
  • Willingness to always demonstrate professional conduct 

Must be willing to commute to office 5 days a week. 

A typical schedule will include 40-hour work week with various shifts - flexibility is a MUST. 

Corporate Travel may be where your career begins, but certainly not where it ends.  

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

  • Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
  • Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • Diversity, Equity & Inclusion
    • Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
    • DEI education
    • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
  • A career, not a job: We offer genuine opportunities for people to grow and evolve
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
  • Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
    • Employee giving program
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid time off policy 
  • National/International Award Nights and Conferences
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • 401k program with partial match
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses

Location – Woburn, MA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

Apply Now

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