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FCM - Operational Data Quality Lead - Boston, MA

  • Massachusetts, United States
  • FCM
  • Full time

Operational Data Quality Lead

FCM Travel is a global travel management company with substantial growth plans looking for someone who succeeds in a dynamic, fast-paced, high-energy, high-motivation environment.

Due to growth, we have an excellent opportunity for an experienced Operational Data Quality Lead.  

The Operational Data Quality Lead is the SME responsible for driving and maintaining consistent customer data from an input perspective, across the FCM network.

This is a new and critical addition to the FCM business, with data quality being central to both customer retention and acquisition.

Working closely with the IDP (Intelligent Data Platform), Compleat and Operations teams, the role is split into two key focus areas:

  • Assessing the data input issues on the operational side of the business which impact data output quality, identifying key trends, along with systemic and tactical improvement opportunities
  • Initiating and overseeing key root cause fixes at team, market or regional levels by collaborating with Operations, Support & Technology. This may be via training and education at a market level, and in projects across the business for larger problems
  • The Operational Data Quality Lead will also be part of a broader global team structure, allowing for global collaboration where required on larger systemic issues.


    • Identify the gaps and improvement opportunities across remit for Res Data
    • Oversee and deliver improvement in tactical and strategic activities
    • Provide advice to IDP team on operational processes and align key business rules governing IDP
    • Document any new business processes related to root cause fixes and ensure alignment across stakeholder groups
    • Act as conduit between IDP team and Operations, ensuring consistency and co-ordination with the customer and various FCM teams.
    • Identify the gaps and improvement opportunities for markets using Compleat workflows
    • Oversee and deliver improvement from data input perspective in tactical and strategic activities
    • Work with markets to improve adoption of Compleat, focusing on adherence to FCM Global Baseline and Customer Specific routines across client footprint
    • Provide advice to OPSWOT on operational processes and align key business rules governing Compleat

    Key Competencies:

    • Fosters open communication and information sharing
    • Listens actively and seeks to understand
    • Builds effective relationships and can tailor communication to audience
    • Presents ideas and concepts logically
    • Can simplify complex technical information and make it digestible for business leaders and decision makers
    • Comfortable with FCM Corporate Technology products and systems – Agentport, Clientbank
    • Sounds knowledge of both Amadeus and Sabre, and able to learn Travelport and other GDS where required
    • Understands how to read and interpret raw data reports, and draw effective conclusions with root cause hypothesis
    • Results focused and driven by Corporate P&L results
    • Understands key business drivers for the area and contributes to success
    • Entrepreneurial mindset (identifies business opportunities for the organization)
    • Executes effectively and understands deadline management
    • Focused on continuous, ongoing improvement opportunities within the business
    • Able to embrace and lead people through change
    • Takes ownership for successes and failures
    • Demonstrates a belief in FCTG philosophies and values
    • Exhibits a passion for their business and company
    • Encourages a sense of enjoyment in the workplace
    • Identifies and understands issues, problems and opportunities
    • Compares data from different sources to draw conclusions
    • Takes actions that are consistent with available facts, constraints, and probable consequences
      • Benefits Include:

        • Generous remuneration structure
        • Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services
        • Generous paid-time off policy 
        • National/International Award Nights and Conferences
        • Diversity & Inclusion initiatives
        • Benefits include vision, medical, and dental
        • Employee Assistance Program
        • 401K program
        • Employee Share Plan
        • Global career opportunities in a network of brands and businesses
        • Ongoing training and professional development
        • Fun and flexible work environment
        • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
          • Employee giving program
          • Annual Charity Trip
          • Office Environmental Program
          • 1 Volunteer Day per Calendar Year

    If this sounds like the opportunity you have been waiting for and you would like to be part of our award-winning culture then APPLY NOW.

    Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

    Location – Boston, MA , USA

    Flight Centre will follow all state and federal guidelines relating to vaccine mandates in the workforce. In addition, customer-facing roles (such as account management) and those that require travel between US States or across international borders will require the employee to be fully vaccinated

    FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact if you need any assistance.

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