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FCM - Program Support Specialist (Hybrid) - Boston, MA

  • Massachusetts, United States
  • FCM
  • Full time

Program Support Specialist

Job Summary: 

In this role, you will join the FCM’s Consulting team. The Program Support Specialist is a key contributor to Outsourced Travel Resource practice and will provide frontline and backend support for a group of FCM Consulting clients. This person has a combination of strong communication and organizational skills, attention to detail, and data analytics. This role will work with an international team of Program Managers, Consultants, and Analysts. Some client contact will be required.  

Responsibilities: 

  • Manage communications with travelers from corporate clients, primarily through email  
  • Produce program optimization analyses for clients, highlighting trends and opportunities  
  • Assist in transferring and manipulating data to/from FCM reporting tools and third-party tools  
  • Coordinate benchmarking exercises for engaged clients  
  • Assist Consultants and Program Managers with client presentations, RFP projects, global coordination, and ad-hoc request
  • Market/Industry research  

What you need to be successful in this role: 

  • BS/BA degree and/or 2-3 years’ travel industry experience  
  • Proficient in Microsoft Office, excellent PowerPoint & Excel capabilities  
  • Fluency in English and other languages preferred  
  • Knowledge of Supply Chain and Procurement measurements helpful  
  • Ability to set priorities and work in fast paced environment  
  • Critical thinker  
  • Self-motivated 

 Benefits & Compensation:

  • Discounted travel and fantastic incentives from the world's top travel providers
  • Industry renowned social events and excellent company culture
  • Exceptional career progression with opportunities across the globe
  • Fast-track leadership program to develop the future leaders of our business
  • Comprehensive leadership training career path support with business, product and leadership training
  • Free and confidential advice from our in-house health, wellness and financial advisors
  • Diversity & Inclusion initiatives
  • Comprehensive benefits package including medical, dental, vision, 401k, life insurance, and stock options. 

Important information about our application process:

FC USA is an Equal Opportunity Employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!

Important information about our application process:

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

Location: Boston (Hybrid), MA, 

#LI-REMOTE

Visit us on Facebook and get up to date information on our openings and upcoming events https://www.facebook.com/fcusacareers1

FCTG is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!

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