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FCM - Team Leader - San Francisco, CA

  • California, United States
  • FCM
  • Full time

FCM Team Leader

We are looking for someone energetic, driven, and adventurous to take on the Team Leader role with FCM Travel Solutions. 

The Team Leader is the person that is responsible for the success of their team by providing the direction and vision for the team.  The primary role is to develop and grow the team through continuous training and monitoring process efficiencies.  The Team Leader works with Travel Managers and the Area Leader to ensure best results.  The Team Leader leads by example, is disciplined, nurtures, develops and shares information.  

Responsibilities:

  • Providing vision and focus for your team
  • Coaching and developing team members to achieve goals and improve skills
  • Influencing team members to work towards a common company goal or objective
  • Leading by Example
  • Providing support to the team
  • Assisting with questions and problem solving
  • Resolving Conflict
  • Driving financial results and customer contracted service level agreements
  • Motivating and maintaining the spirit of the team
  • Identifying & developing potential future leaders
  • Monitoring team’s performance to ensure they meet goals
  • Monitoring team’s performance of service level agreements
  • Implementing and evaluating all new processes and procedures
  • Monitoring trends and patterns in consultant and team performance to identify problem areas and take action for continuous improvement
  • Maintaining effective relationships and communications with clients, vendors & internal support departments.

Education and Skills Required:

  • Proven sales ability with consistent figures
  • Minimum 5 years of TMC experience
  • Team player, ability to develop your staff
  • Organized
  • Great business sense
  • Ability to delegate
  • Disciplined
  • Visionary
  • Empathy
  • Decisiveness
  • Flexible
  • Proven past record with strong systems
  • Knowledge of quality control routines
  • Consistent data management
  • Good communicator
  • Extensive knowledge of corporate travel, company systems and policies
  • Passion to drive the business
  • Create a fun and exciting work environment
  • Consistency in every area
  • Solutions Oriented
  • Experience with C-Level/VIP/Concierge travelers helpful

You'll need to bring:

  • Demonstrated leadership capability
  • Excellent communication skills
  • The ability to manage change
  • Drive, determination and focus
  • Sound business acumen
  • Self-Awareness

Location: This position can be performed fully remotely, but needs to be able to work Pacific Standard Time hours.

This position may be performed remotely anywhere within the United States except the State of Colorado

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance. 

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