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FCM Team Leader - Sydney, NSW

  • New South Wales, NSW, Australia
  • FCM
  • Full time

Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM Travel Solutions is the business travel partner of choice for large national, multinational, and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.

 

About the Opportunity (Growth team)

A Team Leader is the customer, operational and technical expert. They lead with a customer-centric mindset and display sound commercial and business sense to drive customer and people-related outcomes and business goals.

The Team Leader lives and breathes the FCM “DNA” and maintains a culture of support, safety, and success. They are instrumental in the development and performance of their people and the growth, profitability, and retention of their customers.

Their leadership capabilities build and nurture relationships both internally and externally for the betterment of the FCM brand.

 

You will be responsible for:

  • Understanding and driving team and area business plans, key performance indicators and key business deliverables
  • Maintaining the financial health of the business
  • Developing multi-level relationships with both internal and external customers
  • Identifying gaps and opportunities for continuous improvement
  • Assessing, trouble shooting and providing solutions to a varying range of customer scenarios
  • Ensuring all functions deliver a compelling customer experience to maximise the opportunity for retention and customer satisfaction
  • Delivering FCM’s marketing and product strategies and ensuring they are best optimised within the area

 

About You:

  • Extensive travel industry experience
  • Previous leadership experience in a customer facing role
  • Drive and ambition to achieve and exceed goals
  • Superior presentation and negotiation skills
  • The ability to encourages and support the development of team members
  • A high degree of emotional intelligence
  • Sound business acumen

 

Remuneration and benefits:

  • OTE $110K + super
  • Free health and wellness consultations
  • Extended health and dental benefits
  • Financial planning consultations
  • Discounted travel benefits available
  • Ongoing training and development
  • Global career advancement and travel opportunities

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