Collage, Poster, Advertisement, Person, Photo Booth

FCM Team Leader - Western Australia

  • Western Australia, WA, Australia
  • FCM
  • Full time

Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM Travel Solutions is the business travel partner of choice for large national, multinational, and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.

 

About the Opportunity (Growth team)

A Team Leader is the customer, operational and technical expert. They lead with a customer-centric mindset and display sound commercial and business sense to drive customer and people-related outcomes and business goals.

The Team Leader lives and breathes the FCM “DNA” and maintains a culture of support, safety, and success. They are instrumental in the development and performance of their people and the growth, profitability, and retention of their customers.

Their leadership capabilities build and nurture relationships both internally and externally for the betterment of the FCM brand.

 

What you will be doing:

  • Understanding and driving team and area business plans, key performance indicators and key business deliverables
  • Maintaining the financial health of the business
  • Developing multi-level relationships with both internal and external customers
  • Identifying gaps and opportunities for continuous improvement
  • Assessing, trouble shooting and providing solutions to a varying range of customer scenarios
  • Ensuring all functions deliver a compelling customer experience to maximise the opportunity for retention and customer satisfaction
  • Delivering FCM’s marketing and product strategies and ensuring they are best optimised within the area

What you will need:

  • Extensive travel industry experience
  • Previous leadership experience in a customer facing role
  • Drive and ambition to achieve and exceed goals
  • Superior presentation and negotiation skills
  • The ability to encourages and support the development of team members
  • A high degree of emotional intelligence
  • Sound business acumen

Remuneration and benefits:

  • OTE $110K + super
  • Free health and wellness consultations
  • Extended health and dental benefits
  • Financial planning consultations
  • Discounted travel benefits available
  • Ongoing training and development
  • Global career advancement and travel opportunities

Apply Now

Not You?

Thank you and hold tight, you will now be directed to our Apply Portal to complete your application

Refer a friend

Not You?

Thank you!

 

Recommended Jobs

Corporate Traveler, Travel Manager - Dallas, TX

514265 Texas Texas United States Texas, United States Corporate Traveler (US) Corporate & Group Travel
Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to be the indisputable leader of the SME market, making the end-to-end travel experience seamless. For decades, we’ve been helping go...

Customer Success Manager - Calgary, Alberta

514261 Alberta Alberta Canada Alberta, Canada Corporate Traveller Corporate & Group Travel
As a Customer Success Manager at Corporate Traveller, you will be an integral element of post implementation revenue generation. While collaboratively working toward the key goals of your customers, you will maintain and grow revenue streams by ma...

Customer Success Manager - Vancouver, BC

514263 British Columbia British Columbia Canada British Columbia, Canada Corporate Traveller Corporate & Group Travel
As a Customer Success Manager at Corporate Traveller, you will be an integral element of post implementation revenue generation. While collaboratively working toward the key goals of your customers, you will maintain and grow revenue streams by ma...

Not right for you?

Sign up to job alerts!

Not You?

Thank you