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FCM - Technical Business Analyst - Remote, CAN

  • Virtual - Canada, Canada
  • FCM
  • Full time

FCM Technical Business Analyst

The FCM Business Analyst, (BA), will be responsible for owning the overall design, coordination, and delivery of small to mid-level technical projects as well as recommending best practices for solutions based on business needs. This role will require strategic design, mapping, and translation of an end user problem statement into technical business requirements with accurate acceptance criteria for assignment to development teams.

Responsibilities

  • Collaborate with Solutions Architect and/or other BAs on assigned technical projects
  • Provide analytical and technical support to other departments as needed
  • Identify and communicate with key stakeholders
  • Gather and analyze data as part of project discovery process
  • Translate problem statements into clear and concise User Stories and/or Business Requirements
  • Accurately define acceptance criteria for requirements
  • Convert technical and complex functionality into “plain English” documentation
  • Liaise between various business departments and groups
  • Documentation of projects using Analyst Team templates
  • Uncover internal system/application development dependencies
  • Business and systems gap analysis
  • Assess operational impact of new features, products, or workflows
  • Building and articulating technical workflows
  • Test plan creation and execution
  • Test business processes and recommend improvements
  • Miscellaneous work as assigned to solve business problems
  • Collaborate as needed on projects that cross Brands

Skills/Experience Preferred

  • 5 + years Corporate Travel experience
  • Above average understanding of GDS functions including creating bookings, shopping, faring, reading PNR and queue history
  • Can manage deliverables, working both independently and with a team
  • Exceptional analytical, critical thinking and problem-solving abilities
  • Superior presentation and negotiation skills
  • Accepts and champions change
  • Ability to pivot and change priorities as the business needs
  • Outstanding written and oral communication skills
  • Ability to multitask and balance multiple projects at the same time
  • Have good interpersonal and consultative skills
  • Excellent attention to detail providing a high level of accuracy
  • Proficient in MS suite, including Excel and Visio

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • RRSP with matching
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Location – Remote, CAN

#LI-REMOTE

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

 This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEI

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca

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