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FCM - Technical Business Analyst- Remote, Canada

  • Virtual - Canada, Canada
  • FCM
  • Full time

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group, FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

Technical Business Analyst

Key Responsibilities

  • Collaborate with Solutions Architect and/or other BAs on assigned technical projects
  • Provide analytical and technical support to other departments as needed
  • Identify and communicate with key stakeholders
  • Gather and analyze data as part of project discovery process
  • Translate problem statements into clear and concise User Stories and/or Business Requirements
  • Accurately define acceptance criteria for requirements
  • Convert technical and complex functionality into “plain English” documentation
  • Liaise between various business departments and groups
  • Documentation of projects using Analyst Team templates
  • Uncover internal system/application development dependencies
  • Business and systems gap analysis
  • Assess operational impact of new features, products, or workflows
  • Building and articulating technical workflows
  • Test plan creation and execution
  • Test business processes and recommend improvements
  • Miscellaneous work as assigned to solve business problems
  • Collaborate as needed on projects that cross Brands

Experience & Qualifications

  • 5 + years Corporate Travel experience
  • Above average understanding of GDS functions including creating bookings, shopping, faring, reading PNR and queue history
  • Can manage deliverables, working both independently and with a team
  • Exceptional analytical, critical thinking and problem-solving abilities
  • Superior presentation and negotiation skills
  • Accepts and champions change
  • Ability to pivot and change priorities as the business needs
  • Outstanding written and oral communication skills
  • Ability to multitask and balance multiple projects at the same time
  • Have good interpersonal and consultative skills
  • Excellent attention to detail providing a high level of accuracy
  • Proficient in MS suite, including Excel and Visio

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

  • Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
  • Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • Diversity, Equity & Inclusion
    • Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
    • DEI education
    • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
  • A career, not a job: We offer genuine opportunities for people to grow and evolve
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
  • Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
    • Employee giving program
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid time off policy 
  • National/International Award Nights and Conferences
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • RRSP with matching
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses

#LI-REMOTE

Location – Remote, Canada

This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEI

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca

Apply Now

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