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FCM Trainer - Remote, US

  • Virtual - USA, United States
  • FCM
  • Full time

FCM Trainer Role

  • Voted in the Top 20 Great Places to Work, we make it our priority to keep our people feeling their best — with fun perks, strong benefits, and a real commitment to providing a work/life balance. 
  • We are proud to have created an environment where our people can share their incredible passion for travel and global cultures while making sure every client receives top-notch service and the best experience possible. 
  • As a company who places immense value on equal opportunity, our goal is to make sure we continue to empower the careers, aspirations, and ambitions of our people. 

Experience/Knowledge: 

  • Proficiency in Sabre GDS is required. 
  • Knowledge of the travel industry and booking practices – Required 
  • Well organized and detail oriented 
  • Bilingual-Spanish and/or French- Preferred 
  • Ability to work independently to create documents, processes, etc. 
  • Knowledge of / experience in designing, developing, and delivering blended learning solutions - Preferred 
  • Experience in an FCTG Operational role - Preferred 
  • Training background preferred 
  • Strong written and verbal communication skills - Essential 
  • Degree Qualified - Preferred 

Responsibilities:

  • Onboarding facilitation for new hires/rehires 
  • Ongoing training for existing agents to upskill as required 
  • Development and documentation of novice training program, to include existing processes, in a multi-course program. 
  • Periodically review and update training programs to update new processes as required 
  • Host monthly “coffee break” training sessions for all agents 
  • One on one sessions for agents as required 
  • Create and host training sessions as requested by Operations leadership on other topics such as customer service, or anything else required 
  • Create post-session reference guides to aid participant retention. 
  • Stay abreast of change to ensure you understand new functionality and can confidently pass this information onto new and existing employees. 
  • Learning Library creation and maintenance  
  • Canada & Mexico alignment  
  • Script and automation mapping and documentation 
  • Assist with deployment of new processes  
  • Support for implementation of new platforms  
  • Training for new processes/platforms  
  • Red Apps- sourcing efficiency opportunities, ordering and training  
  • Work with key stakeholders to create a centralized solution for storing and distributing documentation and training material  

Competencies:

  • Needs to be proactive with the ability to create training programs suitable for a global audience 
  • Forward thinking, anticipate problem areas and take steps to improve 
  • Demonstrates excellent open and honest communication with team members and Stakeholders. Must be able to adapt to and help others to embrace change. 
  • Able to use strategic planning methods to ensure training meets the needs of the network 
  • Able to manage multiple stakeholders and gather information from a wide range of sources. 
  • Able to juggle several responsibilities competently. To manage your time effectively, to maximize efficiency and productivity 
  • Able to manage multiple work streams and internal stakeholder requirements 

 Physical Requirements: 

  • Occasional travel may be required. 
  • Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks. 
  • Ability to understand the meanings of words and effectively respond, analyze information, and draft reports, comprehend complex issues, and communicate effectively to diverse groups. 
  • Job requires employees to perform basic arithmetic accurately and compute rates and percentages. 
  • Must be able to communicate effectively and) as appropriate for the needs of the audience. 

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • 401k program with partial match
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

#LI-REMOTE

Location – Remote, USA 

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within the United States except the State of Colorado

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

 

 

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