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FCM - Travel Manager/Assistant Team Leader - Sydney NSW

  • New South Wales, NSW, Australia
  • FCM
  • Full time

About the Opportunity

FCM Future Team Leader/Assistant Manager - Sydney

Are you looking for a new challenge? Are you looking to take the next step in your leadership pathway? 

FCM Travel service offering is simple; we provide our clients with the simple, cost-effective answers to business travel management through a highly personalised services tailored to meet our client's individual requirements. Our ideal candidate will have a minimum of 2 years travel consulting VIP experience along with buckets of ambition and an insatiable appetite for making solid relationships and delivering impeccable service.

What you'll be doing:

  • Assisting Team Leader with motivating and maintaining the spirit of your team
  • Supporting your Team Leader with the vision and focus of your team
  • Consistent sales performance (transferring above cost of seat)

Assisting and supporting your team leader in all aspects of the FCM Travel business environment; including:

  • Customer service and satisfaction
  • Implementation and adherence to the FCM daily, weekly and monthly systems
  • Achievement of financial results and KPI's
  • Facilitating ongoing training for all team members
  • Nurturing team members development
  • Caretaker role in Team Leader absence
  • Maintaining communication between team members
  • Maintaining an overall positive office environment
  • Required to attend yearly ATL Conference and FCM 1/2 year and AU Ball Ceremonies and Balls.

What you'll need:

  • Leads by example
  • Be approachable
  • Attentive to staff and client needs
  • Ability to motivate others
  • Embrace company philosophy, values and change  
  • Maintain consistent sales figures/goals
  • Excellent communication skills
  • Flexible work hours and availability
  • Ability to manage change
  • Exceptional customer service
  • Ability to handle high volumes of business
  • The drive, determination and focus to co-lead a successful business
  • Sound Business Acumen
  • 100% belief in and commitment to the FCTG systems and philosophies
  • Minimum 2 years experience in International Travel Sales
  • Proven sales ability with consistent figures

If you understand the value of being your client’s travel expert by providing exceptional, tailored customer service, then consider FCM Travel and apply now! 


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