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Flight Centre - FCM - Online Systems Trainer (North America) - Remote, CAN

  • Virtual - Canada, Canada
  • FCM
  • Remote

About The Opportunity

This role looks after customer training for our FCM clients. You will form a key part of new customer onboarding by training them on their online booking tools and coordinating training throughout the region. You will also provide a range of supporting material to aid proficiency and drive online booking adoption.

With the constant introduction of new technology, it is important to keep our customers up to date with change. As such, the role holder will constantly review and update existing material and explore emerging digital learning options, to develop self-learning options and boost uptake.
The role will look after all aspects of the day-to-day training of FCM clients. This includes:

  • Increase online booking adoption through blended learning solutions.
  • Design and deliver customer training, both online and face-to-face.
  • Maintain all generic client facing training material (e-learning, user guides, videos).
  • Establish customer needs to design and develop bespoke materials and training plans.
  • Encourage self-learning through innovative and engaging digital content.

Key Responsibilities

  • Deliver customer training sessions online and face-to-face at customers office locations nationwide.
  • Plan training sessions based on individual customer needs.
  • Create post-session reference guide to aid participant retention.
  • Stay abreast of change to ensure you understand new functionality and can confidently pass this information onto new and existing customers.
  • Aid the growth of online booking adoption through training.
  • Ensure all digital training resources are up-to-date and available to all customers
    • E-learning modules.
    • Video tutorials
    • FAQ guides
  • Create client specific online libraries that reflect their unique configuration of online booking tools.
  • Identify where self-service learning would be more suitable than face-to-face learning and drive an increase in this method where more appropriate.
  • Stay up-to-date with current digital learning trends to ensure product offering is always evolving to enhance online adoption (both learning and booking).
  • Build internal and external relationships to ensure training offering is always relevant and any changes and enhancements are reflected in training material.
  • Work closely with
    • Onboarding teams
    • Account Managers
  • Deliver train the trainer sessions to local account managers who are required to deliver training (e.g. MNCs with non-English language requirements)
  • Ensure training consistency across all markets.
  • Communicate training changes, news and updates to all internal stakeholders
  • Aid the growth of online booking adoption through training.

Experience & Qualifications

  • Knowledge of / experience in designing, developing and delivering blended learning solutions.
  • Knowledge of the travel industry and booking practices 

*You must meet one of these two criteria. If you have no training experience you must be able to demonstrate an ability to deliver complex information clearly and concisely.

  • Strong verbal communication skills
  • Strong written communication skills
  • Design skills are desirable 
  • Knowledge of FCM’s suite of online booking technology (or similar) is desirable 

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

  • Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
  • Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • Diversity, Equity & Inclusion
    • Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
    • DEI education
    • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
  • A career, not a job: We offer genuine opportunities for people to grow and evolve
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
  • Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
    • Employee giving program
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid time off policy 
  • National/International Award Nights and Conferences
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • RRSP with matching
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses

Location -Remote, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEI

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Apply Now

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