About the Opportunity
This role will be the Subject Matter Expert in fulfilment optimisation and the systems supporting it in the Australian business.
This role will sit in the Global Supply team and provide support to internal and external businesses. It is responsible for driving an increase in productivity and efficiencies to the business through ticketing automation and robotics, handling third level support escalations and for delivering proactive and preventative support, through understanding key support drivers and levers to improve consultant, support agent and offshore partner knowledge.
This role will have the ability to articulate current state, determine future state requirements and identify key impacts in consultation with other parts of the business and through collaboration with key stake holders.
What you will be doing:
What you will need:
The business hours are Monday to Friday from 8:30 am to 5:30 pm plus 7 day trade in line with operational requirements.
The team is based in Brisbane HQ with flexible/interstate HQ options available.
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