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Global Corporate Land Commissions Lead - Remote, US

  • Virtual, Arkansas, United States
  • Flight Centre Business Travel
  • Full time

Role Description: 

Reporting dually to the Head of Corporate Finance/Supply and the Head of Global Corporate Land, we are looking for an experienced Leader to join our dynamic and fast-paced environment and work with our corporate businesses to design, manage and roll-out products that optimize the global corporate land commissions collection, visibility, and revenues.

The Global Corporate Land Commissions lead is responsible for the global commission collection solution planning and execution throughout the process life cycle, including: global corporate land commissions collection strategy and solutions, vendor and product management of the global commissions collection partner (Onyx), and optimization of the global strategy and solution, in cooperation with the corporate businesses and the global land supply team, in order to optimize the commission collection performance and metrics, while improving efficiencies and cost of collection.

The role should be considered as the “mini-CEO” for the Global Corporate Land Commission issue. The role must be influential to both internal customers (finance, operations, supply teams) and vendors (Onyx, Tacs, etc).


Global corporate land commissions collection strategy

  • Gain a deep understanding of the internal customers experience (both finance and supply teams), identify, and fill product gaps and generate new ideas that grow corporate land commissions collection performance at the best cost.
  • Strive to understand and optimize the commercial viability of new and/or available solutions and opportunities to improve the corporate land commissions collection
  • Strong advocate of Flight Centre’s global corporate land vision and have the ability to translate it to different parts of the business that can relate and understand
  • Intimate knowledge of our corporate land product, suppliers, and contracts, including value proposition, key features, commercial models, business goals, and KPIs
  • Strong leadership skills to effectively guide the vendors and lead the stakeholders, create an inspiring vision, and reach sustainable agreements
  • Working closely with Corporate Land Supply, Finance and Operations peers to facilitate the ideation and concepting of a global solution product roadmap and enhancements
  • Drive the solution strategy with leadership from the Global Corporate Leadership, create the value proposition for the solutions and deliver measurable business benefits
  • Be the corporate land commissions expert for FCTG corporate brands and help countries and brands to design their land distribution strategy creating alignment with eh global distribution strategy
  • Liaise with key internal teams and stakeholders to ensure organisational support and buy-in; Build strong working relationships at all levels with internal teams
  • Identify opportunities for improving business processes through functional and non-functional requirements; leads the preparation of proposals to develop new solutions and/or operational changes
  • Estimate the value of available solutions aligned with market needs and business priorities, cost-benefit analysis and constructing business cases
  • Maintain a long-term vision as far as commissions collection and generally corporate land suppliers’ pricing models.

Within 3-6 months, the candidate should be able to demonstrate a very good understanding of the commissions collection process as it applies to Flight Centre and become the company expert on this topic. He/she will be able to present recommendations and clearly articulate the pros and cons of the outsourced commission collection strategy (ONYX or other) against other strategies such as in-house management.

Vendor and Solution Management:

  • Own the relationship with the global preferred commission collection vendor ONYX including the maintenance of a global preferred contract
  • Work with the main stakeholders in the different countries and brands to support and facilitate the decision-making process and use ONYX’s solution as prescribed by the Global Corporate Land strategy
  • Maintain a 12 months’ implementation and development plan
  • Manage ONYX’s performance, quality of service and products, and work with ONYX on an on-going improvement plan to ensure total satisfaction from internal customers
  • Maintain clear visibility and report regularly on ONYX’s KPIs, costs  and ROI
  • Create, prioritize and maintain an improvement roadmap
  • Work with internal stakeholders to implement or use ONYX as per global guidelines and contractual obligations

Within 3-6 months, the candidate should have reviewed the global contract with ONYX and tackle the different service issues and concerns expressed by Flight Centre users. A roadmap of processes and measurement metrics should be developed or planned in cooperation with ONYX to track progresses and demonstrate ROI of the solution.

Solution Optimization:

  • Work with the Supply and Finance teams to optimize the insights and data provided by ONYX
  • Design and maintain a process in cooperation with the Supply teams to leverage ONYX’s data and use it for corporate land suppliers’ strategy, management and reviews.
  • Design and maintain a process in cooperation with the Finance teams to leverage ONYX’s data and use it for local commissions’’ collection optimization.
  • Work with local stakeholders involved in the commission collection process to complement ONYX’s work and leverage ONYX’s data to run an additional process internally.

Within 12 months, a network of internal stakeholders (finance and supply teams), supporting processes and solutions as well as a set of dashboards, leveraging ONYX data and results, will be built to optimize hotel commissions collection performance within Flight Centre.

Within 12 months, a comfortable level of forecasting for hotel commissions will be built, allowing our global finance teams to budget and accrue commissions efficiently.


  • 5+ years’ experience in vendor management, supply and/or finance, ideally in corporate travel or in a similar industry and context.
  • Any experience managing 3rd party outsourcing vendors is a plus
  • Demonstrated experience of delivering internal business solutions and working with stakeholders from different functions and at all levels
  • Strong analytical skills, and demonstrated success using analytics and research to provide insights and design action plans
  • Demonstrated ability to prioritize among competing opportunities and articulate the rationale behind your decisions
  • Ability to work effectively with business, leading requests from inception to delivery.
  • A highly organized nature with high attention to detail
  • Ability to successfully deliver solutions to agreed quality, time and specification
  • Strong proactive communication skills and an ability to work collaboratively are critical
  • Ability to negotiate without being adversarial
  • Strong acumen to think critically and converse with a variety of internal and external stakeholders
  • Perform duties independently under general, minimal supervision within specific assignments
  • Write logical, comprehensive, concise reports and correspondence
  • Communicate effectively orally and in writing using language understandable to management and employees
  • Utilize time management skills and multitasking capabilities
  • Develop and document business and processes, functions, and procedures


Degree qualified

Vendor and Business Process Outsourcing Management

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts, in-house financial and health services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • Contributory 401K program
  • Company Share purchase scheme
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Location – Remote, US

This position may be performed remotely anywhere within the United States except the State of Colorado

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact if you need any assistance. 

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