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Global CT Systems Expert and Corporate Air Distribution Connectivity Lead

  • Flexible, Greater London, United Kingdom
  • Corporate Traveller
  • Full time

The CT Global System Owner’s primary function is to drive productivity in the areas where the brand has agreed to Standardise or Globalise. They will be in charge of identifying and delivering key initiatives that will drive operational excellence across the entire booking workflow from enquiry through to reporting, whether that transaction be made online or offline.

To maintain consistency of message this role will be responsible for CT & FCM for airline distribution connectivity.

They will also be expected to be the technical lead on any business system change initiatives that impact on the overall customer experience and provide brand expertise to support the development of new product features. Focusing on the strategy development of solutions in line with business needs and prioritizing any activities to meet business expectations and to ensure the effective utilization of technology systems within our CT businesses globally.

Responsibilities will also include understanding the capabilities of current solutions, producing documentation through the development process and working closely with Regional Systems Experts, Product Managers and other areas of Business Solutions, with the key goals of customer satisfaction, productivity and benefits realization.

 

Accountabilities:

Productivity - 

  • Identify opportunities for improvement of consultant workflows using current systems.
  • Work with Regional Systems Experts and Global Systems Product Owners to ensure online configurations maximise our automation capabilities
  • Work closely with Product Management to identify development requests

Technical lead - 

  • Provide system and process expertise on projects and initiatives that will impact the brand’s workflows.
  • Ensure air distribution connectivity is designed to deliver for all of corporate (FCM & CT).

Communication & Documentation - 

  • Produce relevant documentation through the development cycle.
  • Communicate to the business on new developments (features, benefits, limitations, roadmap)

Qualifications and Prior Experience:

  • 5 years’ experience in Corporate Travel & Core Systems -  Essential
  • Comprehensive knowledge of booking workflows -  Essential
  • Understanding of the capabilities of online booking tools -  Preferred
  • Experience and understanding of customer implementations -  Preferred
  • Experience and understanding of content distribution -  Essential

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