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Technical Implementation Excellence

  • Kuala Lumpur, Malaysia, Selangor, Malaysia
  • FCM
  • Full time

FCM is the business travel partner of choice for large national, multinational and global corporations. We are an award-winning global corporate travel management company ranking as one of the top five by size around the world. We operate a global network in more than 90 countries, employing over 6,000 people. 

FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.  

For the same reason, we are now looking for a Global Customer Technology Manager, to be based in Kuala Lumpur, Malaysia to take charge of the coordination and implementation of global FCM products & technologies in the APAC region, mainly OBT Implementation eg Concur, Cytric and Serko. These include all products & services as developed as part of the overall FCM global technology strategy & roadmap plan, along with eventual support of those technologies as required

Reporting to the Head of Customer Implementation, you will be involve in close coordination with the FCM global technology team and regional FCM equity and partner leadership on identifying solutions that need to be implemented, developing project plans & timelines for implementation, prioritizing those activities, and then working to meet those timelines to meet client deliverables and expectations.

Additional responsibilities will include assisting in documentation of partner operations & technologies in the region, assisting in the strategy development for global products and solutions as applicable in the APAC region, local support & training of product usage and tools for internal & external customers, liaising with regional equity technology teams on projects underway and applicability to their areas, sales support for regional efforts to secure new customers, and leadership of regional technology committee meetings and discussions.

Requirements:

  • A good team player who is able to engage in active listening as well as open communication and sharing of information that builds productive relationships with peers. 
  • Ability to focus on, establish, and meet customer needs and expectations
  • Demonstrate good ownership for own performance, working with deadlines and milestones and ensuring all goals are met
  • Experience in project management and system migration.
  • Previous experience and engagement with key business stakeholders.
  • Experience in managing vendor and key contacts relationships.
  • Extensive experience and knowledge in working with GDS with Amadeus essential and Galileo highly preferred.
  • Experience and knowledge with Travel Technology Products.

What is it in for you will be a fulfilling and limitless career development opportunity with us, you also will be rewarded with competitive market salary and incentive.

FCM is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer.  In addition, our company founder strongly believes the success of our business relies on the success of our people.

If this sounds like you, speak to us today on how this could be your next career breakthrough!   

Global Customer Technology Manager

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