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Global Leisure Customer Care Consultant

  • Queensland, QLD, Australia
  • Flight Centre Travel Group
  • Part time

About the Opportunity

The Global Leisure Customer Care team assists Flight Centre’s retail clients globally - 24/7, 365 days of the year. 

Your strong problem-solving and decision-making skills will allow you to support customers globally, regardless of booking channels, with:

  • making changes and cancellations to existing bookings
  • make new bookings on behalf of customers
  • processing booking enquiries quickly and accurately
  • remaining calm under pressure

Our dynamic team are highly experienced, supportive, energetic and are looking forward to experienced travel agents joining our amazing team.

To be successful in this role:

  • Minimum 2 years of travel agency, airline, or relevant tourism industry experience is ESSENTIAL
  • GDS experience (Sabre is ESSENTIAL / Amadeus also preferred)
  • Exceptional customer service and problem-solving skills
  • High degree of attention to detail
  • Excellent written and verbal communication skills
  • Ability to work under pressure and manage time effectively
  • Cert III in Travel / Cert IV in Travel & Tourism an advantage
  • Flexibility to work a rotating roster based on 24/7 business - every second weekend and public holiday availability
  • Package - $70,000 + superannuation (full time equivalent)
  • Available 0.06 FTE = approximate 48hrs per fortnight / 0.07 FTE = approximate 56hrs per fortnight / 0.8 FTE = approximate 64hrs per fortnight
  • Current potential Shift times 0600 - 1430 / 1430 - 2230
  • 1 weekend per fortnight minimum requirement
  • Shift supplements available for additional weekend hours, public holidays and overtime
  • Parking at South Bank head office (shift dependant)

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