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Global Leisure Customer Care Consultant

  • Queensland, QLD, Australia
  • Flight Centre
  • Full time
  • Part time

About the Opportunity

The Global Leisure Customer Care team (previously known as Emergency Assist) assists Flight Centre’s retail clients globally 24/7, 365 days of the year. 

Flexible work arrangements with work from Home and work in the office is available due to current COVID climate.

Our dynamic team are highly experienced, supportive, energetic and are looking forward to experienced travel agents joining our amazing team.

To be successful in this role:

  • Minimum 1 year of travel agency, airline, or relevant travel industry experience is ESSENTIAL
  • GDS experience (Sabre is ESSENTIAL / Amadeus also preferred )
  • Exceptional customer service and problem-solving skills
  • High degree of attention to detail
  • Excellent written and verbal communication skills
  • Abillity to work under pressure and manage time effectively
  • Able to work 2 weekends minimum in 4-week rotation
  • Flexibility to work a rotating roster based currently on shifts operating 0600 - 2230 7 Days per week. 
  • Hours may alter depending on Business requirements moving forward.
Remuneration:
  • Package - $70,000 + Super (full time equivalent)
  • Available 0.06 FTE = approximate 48hrs per fortnight / 0.07 FTE = approximate 56hrs per fortnight / 0.8 FTE = approximate 64hrs per fortnight
  • Current potential Shift times 0600 - 1430 / 1430 - 2230
  • 1 weekend per fortnight minimum requirement
  • Shift supplements available for additional weekend hours, public holidays and overtime

What’s in it for you?

  • The opportunity to play an integral role in the growth of the business
  • Work with Australia’s largest travel retailer
  • Global career opportunities in a network of brands 
  • We embrace a hybrid workplace with work from home and office options available
  • Travel discounts on flights, hotels and insurance for you, your family and friends
  • Thrive in a diverse and inclusive environment
  • Discounted financial and health services, access to 24/7 gym
  • Parking included when working at global head office (shift time dependant)
  • Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia

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