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Global Leisure Customer Care Consultant

  • Queensland, QLD, Australia
  • Flight Centre
  • Full time
  • Part time
  • Global Leisure Customer Care (formerly known as Emergency After Hours Assist), is looking for experienced travel professionals to provide round-the-clock personal support for Leisure clients, anywhere in the world.
  • Consultants must be flexible to work on a 24/7 rotating roster (min FTE 0.6), 365 days per year.
  • Do you enjoy providing customers amazing customer service while problem solving in order to ensure our valued clients are able to enjoy their experience?
  • Are you customer focused, process driven, a problem solver, Sabre proficient and able to work efficiently with accuracy while displaying a positive attitude at all times?  Then this is the right role for you!

About you:

  • Minimum 2 years of travel agency, airline or relevant industry experience
  • GDS experience (Sabre and Amadeus preferred)
  • Ability to interpret and calculate fares, change fees, additional collections with a high degree of accuracy
  • Exceptional customer service and problem-solving skills
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Ability to work under pressure, manage time effectively and meet deadlines
  • Flexibility to work a rotating roster based on a 24/7 business, with a minimum of 3 days per week

What’s in it for you?  

  • Flexible work environment   
  • Global career opportunities in a network of brands and businesses  
  • Ongoing training and professional development  
  • Travel discounts and deals bookable through our internal team of travel agents, Travelwise   
  • Discounted financial and health services through our Moneywise and Healthwise businesses  
  • Access to our 24/7 gym located at Global Head Office 
If you have any queries regarding the role please email

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