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Global System & Business Solutions Analyst

  • Liberia, Costa Rica, Guanacaste Province, Costa Rica
  • Punta Cana, Dominican Republic, La Altagracia Province, Dominican Republic
  • Cancun, Quintana Roo, Mexico
  • Discova
  • Full time

Global System & Business Solutions Analyst


  • Do you have a knack for getting to the heart of Process Issues? 
  • Do you understand that efficient Systems are vital to the success of a business? 
  • Are you patient enough to explain new solutions and systems to others? 

Then we want to hear from you! 

The Opportunity: 

We are looking for an Analyst to join our global family within our Systems and Business Solutions Department. The Analyst’s role is to ensure proper system operations apply so that end users can accomplish business tasks, consistently delivering an amazing customer experience at their end. 

The role includes receiving, prioritizing, documenting, and actively resolving end-user system help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.

Key Responsibilities:

  • Deliver all project work as assigned by leader 

  • Provide outstanding support of incoming requests to the Support Desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. 

  • Reinforce SLAs to manage end-user expectations. 

  • Problem solve to identify and resolve business and system-related issues 

  • Proactively recommend process changes for business improvement 

  • Communicate any system updates, changes release effectively to business workstreams using the most effective communication tools to do so 

  • Compile any feedback from end-user or business workstream and deliver to system specialist 

Essential Qualifications and Experience:

  • University degree in a related field 

  • Proven experience in system support 

  • Experience with SQL and within the travel industry a plus 

  • Preferable to have experience with Tourplan 

Skills and Attributes:

  • Excellent problem-solving skills with a close attention to detail 

  • Long-term results-oriented 

  • Excellent organisational skills with the ability to be flexible and implement change when needed 

  • Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders). 

  • Ability to understand and translate technical issues to business language and vice-versa 


About Us: 

The Discova brand is the newest addition to the Flight Centre Travel Group. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years of experience in delivering inspiring and innovative travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach. 

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture, with social events that are the envy of the industry.


Get in touch now and Discova a world of possibilities!

Apply Now

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