Global System & Business Solutions Analyst
Then we want to hear from you!
We are looking for an Analyst to join our global family within our Systems and Business Solutions Department. The Analyst’s role is to ensure proper system operations apply so that end users can accomplish business tasks, consistently delivering an amazing customer experience at their end.
The role includes receiving, prioritizing, documenting, and actively resolving end-user system help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.
Deliver all project work as assigned by leader
Provide outstanding support of incoming requests to the Support Desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Reinforce SLAs to manage end-user expectations.
Problem solve to identify and resolve business and system-related issues
Proactively recommend process changes for business improvement
Communicate any system updates, changes release effectively to business workstreams using the most effective communication tools to do so
Compile any feedback from end-user or business workstream and deliver to system specialist
Essential Qualifications and Experience:
University degree in a related field
Proven experience in system support
Experience with SQL and within the travel industry a plus
Preferable to have experience with Tourplan
Skills and Attributes:
Excellent problem-solving skills with a close attention to detail
Excellent organisational skills with the ability to be flexible and implement change when needed
Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
Ability to understand and translate technical issues to business language and vice-versa
The Discova brand is the newest addition to the Flight Centre Travel Group. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years of experience in delivering inspiring and innovative travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture, with social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!
Thank you and hold tight, you will now be directed to our Apply Portal to complete your application
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