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GLS Connectivity Coordinator

  • Flexible, Greater London, United Kingdom
  • New Malden, Greater London, United Kingdom
  • Global Land Supply
  • Full time

The purpose of the Connectivity Coordinator is to collaborate with key business and product personnel to ensure connected products are identified and released for sale. This would include all connected product types like Hotel, Car, Van, Day Tour, Extended Tour, Transfer, Insurance etc. You will manage medium to large scale projects and act as the pivotal intermediary between end-users, procurement and suppliers.

Key Responsibilities:

  • Analyse product market gaps or opportunities for new connections
  • Provide market intelligence and decision making to ensure the best connection is used to maximise efficiency and revenue.
  • Conduct Analysis to ensure products are in fact distributed properly
  • Design reporting to surface issues with connected product not being available for sale
  • Reporting on performance of connectivity products
  • Identify ROI and prioritize various connections
  • Review, test, implement system enhancements and/or modifications for connectivity
  • Manage all aspects of project execution, conflicts and interdependencies
  • Determine key milestones and tasks for connectivity project related plans and schedules, and manage these through to project delivery
  • Get content Products loaded and available for sale
  • Engage the use of offshore teams to load product
  • Update products based on supplier requirements
  • Work with support teams to troubleshoot issues
  • Customer service
  • Train trainers
  • Work with trainers to complete training material and follow One Best Way standards.

Key Capabilities:

  • Critical and analytical thinker
  • Makes effective decisions and embraces change
  • Personal Leadership
  • Customer Focus
  • Partnering and Building Relationships
  • Works effectively in a team
  • Excellent Communicator

Qualifications/Experience:

  • Knowledge of the our GPN & selling partner travel management processes - Essential
  • Experience working in an environment requiring the transfer of complex information - Essential
  • Exposure to travel systems such that there is an understanding of the complexities of global booking systems - Essential
  • Experience with large organisations and project environments - Essential
  • Experience managing varying connectors - Essential
  • Experience with commercial negotiations - Desirable
  • Experience working as a representative of a system, process or business, such that the candidate is able to be authoritative on a subject to peers and senior management - Desirable

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