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GLS - Connectivity Project Manager - Montvale, NJ

  • New Jersey, United States
  • Global Land Supply
  • Full time

Job Title: Connectivity Project Manager

Job Purpose: Manage medium to large scale projects and act as the pivot or intermediary between end-users and procurement/suppliers to ensure that business/user requirements are delivered. Support the delivery of new innovative solutions that support the business strategy.


Project Management

  • Manage all aspects of project execution, conflicts, and interdependencies
  • Determine key milestones and tasks for connectivity project related plans and schedules, and manage these through to project delivery

Business Analysis 

  • Review system enhancement requirements to submit requests for work to Systems area.
  • Help prioritize development work with the business from a product perspective.
  • Assist with implementation of any system enhancements across the content load user base
  • Collaborate on test cases for system modifications to assist the Systems area in implementation.

Development & opportunity analysis 

  • Analyze product market gaps or opportunities for new connections in conjunction with Procurement
  • Perform testing on new opportunities on key indicators to provide recommendation to the business to establish, proceed with or not with new initiatives

Key Competencies:

Critical and analytical thinker 

  • Challenges established thinking, processes, or protocols with company success in mind
  • Quickly and systematically analyses the root cause of work-related problems before taking corrective action
  • Willingness to imagine or remain open to considering alternative perspectives, and to integrate new or revised perspectives into our ways of thinking and acting
  • Able to clearly frame a problem, identify and collect the necessary data, and make recommendations for solving the problem
  • Takes complex issues or problems and breaks them down into manageable components
  • Understands how data and recommendations may impact other functions and departments
  • Relates problems to one another and to strategic objectives to recognize opportunities for dealing with several related problems at the same time

Makes effective decisions and embraces change 

  • Identifies and understands issues, problems, and opportunities
  • Compares data from different sources to draw conclusions and make recommendations
  • Takes actions that are consistent with available facts, constraints, and probable consequences
  • Accepts constructive feedback in an open fashion

Personal Leadership

  • Communicates a clear, exciting, and shared view of the future
  • Champions change
  • Leads by example
  • Lives by FCTG philosophies

Customer Focus    

  • Commits to quality
  • Focuses on customer needs
  • Provides outstanding customer service

Excellent Communicator 

  • Fosters open communication
  • Listens actively
  • Practices information sharing
  • Presents ideas and concepts logically and clearly

Partnering and Building Relationships

  • Professional and friendly in dealing with internal partners, external partners and vendors
  • Builds and sustains productive relationships
  • Builds trust in relationships
  • Lateral thinker

Skills and Capabilities:

Planning and Time Management

  • Setting, managing and meeting work timelines
  • Understand and work with changing priorities
  • Be autonomous once set a task – as needed
  • Work with project representatives to deliver a successful project
  • Establish and manage people’s expectations required to achieve goals
  • Work to tight deadlines

Ability to elicit requirements from customer requests

  • Sound ability to analyze, isolate and interpret business needs and develop appropriate technical solutions
  • Manage the needs vs. want approach to requirements (i.e. identify core requirements)
  • Use of (and adherence to) formal documentation standards
  • Use of structured workshop approach to requirements gathering
  • An appreciation of both IT and business strategy

Excellent communication skills, both written and verbal 

  • Active and appropriate communication to and from the business
  • Via written form – using industry approved methodologies
  • Foster open communication

Strong ability to converse with both end-users and IT employees at all levels of the organization 

  • To peers – knowledge sharing for a global standard
  • Ability to create a consultative approach with key stakeholder groups
  • Clearly communicate key business outcomes with stakeholders
  • Build effective relationships

Technical skills and system knowledge 

  • Ability to understand and translate technical issues to business language and vice versa
  • Sound knowledge of Microsoft Office applications including Project and Visio
  • Front and back-office systems knowledge of Wholesale and or retail platforms

Problem solving

  • High attention to detail and ability to resolve issues
  • Lateral thinking
  • Proactive approach to problem solving

Upholds company philosophies and culture 

  • Takes ownership for successes and failures
  • Demonstrates a belief in FCTG philosophies and values
  • Exhibits a passion for their business and company
  • Encourages a sense of enjoyment in the workplace

Qualifications and Experience

2+ years in an environment requiring the transfer of complex information, including:

  • Capture of information, active listening etc.
  • Dissemination of information via written communication
  • Organizing and chairing meetings with business representatives
  • Experience with large organizations and/or project environments, and understanding of the use of IT systems in business operations
  • Worked on at least one large scale project as an instigator of change (i.e. part of the project team)
  • Experience in the Travel Industry with exposure to travel systems such that there is an understanding of the complexities of global booking systems
  • 1+ years as a representative of a system, process, or business, such that the candidate is able to be authoritative on a subject to peers and senior management

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • 401K program
  • Company Share purchase program
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Location – Montvale, NJ

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact if you need any assistance. 


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