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Finance Support Specialist - Remote, US

  • Virtual, Arkansas, United States
  • Global Land Supply
  • Full time

Job Title: Finance Support Specialist

Global Land Supply (GLS) is the Land division of Flight Centre Travel Group (FCTG), which comprises brands such as Global Touring (Topdeck and Backroads), DMC Ground Operations and Hotels, as well as internal procurement and distribution businesses – The Travel Junctions.

We have a Global Shared Services area for Transactional Finance functions – Accounts Receivable, Accounts Payable, Finance Booking Support, Robotics and Automation team, with teams of 30+ people based in Brisbane and Sydney, supported by offshoring team based in India.

Finance Booking Support area is the centralized point for SMEs with booking handling from Helio to Atlas, master data management. As a centralized Finance Booking Support team, we provide assistance regarding the resolution of any finance issues that may arise for our stakeholders and businesses we support.

Job Purpose

The Finance Booking Support Specialist primarily responsible for smooth booking integration from Helio to Atlas and query management from internal and external stakeholders. This involves but is not limited to on time response to supplier/customer queries, master data creation/amendment/termination, profit (margin) and other associated queries. The Specialist will also focus on process improvements and efficiency initiatives.

The Finance Booking Support Specialist is a good problem solver, thrives on challenge and consistently delivers a high level of customer service, contributing to FCTG’s overall profitability.


Booking Integration Management

  • Timely and accurate issue resolution for Holding Table
  • Clear communication with Helio System Admin, Helio Support, and respective business (including retail agents and wider GLS team)
  • Delighted Customer base
  • Clear, complete & timely delivery of information

Query and Stakeholder Management

  • Timely and accurate query resolution
  • Clear communication with Selling partners, suppliers and customers
  • Delighted Customer base
  • Clear, complete & timely delivery of information

Master Data Management

  • Create/Amend/Terminate client and vendor accounts in ABBYY, Basware & D365
  • Timely and accurate data management

Business Management

  • Tracking & reporting (including BI, JIRA, etc.)
  • Knowledge of your customers
  • Ad hoc projects
  • System upgrade & project testing
  • Day to day operations

Tier 2 Support

  • Tier 2 support to Outsourcing team
  • Assist to train them if needed

Key Competencies

Team Player

  • Support team members to achieve common business goals
  • Practice information sharing

Customer Focus

  • Committed to providing outstanding service to internal business and external suppliers
  • Focus on customer needs

Excellent Communicator

  • Communicate openly and professionally
  • Listen actively
  • Utilize multiple communication avenues effectively
  • Practices information sharing

Partnering and Building Relationships

  • Professional and friendly in dealing with internal business and external suppliers
  • Builds and sustains productive relationships
  • Builds trust in relationships internally and externally

Problem solving and embracing change

  • Identifies and understands issues, problems and opportunities
  • Compares data from different sources to draw conclusions and make recommendations
  • Proactive approach to problem solving and process improvement
  • Accepts constructive feedback
  • Adapts to and embraces change


  • Honesty
  • Integrity
  • High Self Esteem
  • Self-motivated
  • Leads by Example
  • Team Player
  • Positive attitude
  • High attention to detail

Business Acumen

  • Solution focused
  • Knowledge of company and product
  • Live FCL Philosophies
  • Professionalism
  • Strategic Thinker
  • Organizational and time management skills
  • Adhere to minimum finance and communication standards

Skills and Capabilities

Systems Knowledge

  • Excellent back-office system(s) knowledge
    • Reservation – Travelbox and Reservation Manager
    • ERP – Microsoft D365
    • BPM – PRIME
  • Microsoft office – Excel, Words, PowerPoints & etc.

Customer Service

  • Highly developed Customer Service skills to ensure mutually beneficial relationships with suppliers, partners and customers
  • Deliver outstanding customer experience

Problem solving

  • High attention to detail and ability to achieve resolution
  • Resolve not re-solve
  • Proactive approach to challenges and opportunities
  • Ability to think ‘outside the box’

Financial Skills

  • Ability to interpret financial statements, invoices and statement
  • Fluency in financial concepts

Qualifications and Experience

  • Diploma in Accounting/Finance/Commerce - Desirable
  • Travel Industry knowledge - Desirable

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • 401K program
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact if you need any assistance. 


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