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GPN Market Manager - Montvale, NJ

  • New Jersey, United States
  • Flight Centre Travel Group
  • Full time

GPN Market Manager 

Who we are:

It all started with one double decker bus in 1973 – and over four decades Flight Centre Travel Group (FCTG) has grown to be one of the world’s largest travel retailers and corporate travel managers. Headquartered in Brisbane, Australia, FCTG has company-owned leisure and corporate travel businesses in 23 countries.

We are fellow travelers passionate about helping others see the world.

In a nutshell: we’re a family. We have many members from all different backgrounds, and our connections spread to the far reaches of the globe. We work hard, have fun and open up the world for those who want to see.

About the opportunity:

Work with Contracting Managers in the delivery and support of the GPN product strategy with a key focus on strengthening commercial acumen, travel procurement experience and knowledge.

Who you are:

Customer Focus

  • Provide outstanding service to internal business partners and external customers
  • Focus on customer needs

Commercial Acumen

  • Focus on results
  • Understands key business drivers for their Area and contributes to the success
  • Company/product knowledge

Excellent Communicator

  • Foster open communication
  • Listen actively
  • Practice information sharing

Partnering and Building Relationships

  • Professional and friendly in dealing with business partners and external parties
  • Builds and sustains productive relationships
  • Establishes rapport with partners
  • Builds trust in relationships

Upholds Company Philosophies and Culture

  • Takes ownership for successes and failures
  • Demonstrates a belief in FCL philosophies and values
  • Exhibits a passion for their business and company
  • Encourages a sense of enjoyment in the workplace

Makes effective decisions

  • Identifies and understands issues, problems, and opportunities
  • Compares data from different sources to draw conclusions
  • Makes difficult decisions when required
  • Ability to Prioritize and self-manage work stack


  • Ensuring that GPN direct product is competitive against our 3rd Party and marketplace competitors through manual competitiveness checks, procurement of all rate types, and referencing relevant data sets to make informed decisions.
  • Leveraging off available datasets, relationship with Contracting Managers and the cultivation of supplier relationships, work with Platinum & Gold partners to craft tactical offers to assist in driving volume and TTV
  • Support Contracting Managers with day-to-day operational tasks for Silver contracted suppliers
  • Provide feedback to wider business around barriers to competitiveness, escalating issues and offering viable problem-solving strategies backed by examples

Position Requirements

Problem solving and analysis

  • Develop structured approach and framework for resolving key business problems
  • Apply problem-solving frameworks and use appropriate analytical tools
  • Present clear recommendations to Product Managers

Stakeholder management

  • Seek input from stakeholders and respond to stakeholder queries
  • Clearly communicate business outcomes with Stakeholders

Travel Industry knowledge

  • Demonstrate detailed knowledge of travel industry and Flight Centre business
  • Extensive wholesale experience

Supplier management

  • Monitor supplier performance on a regular basis
  • Identify, communicate, and manage the resolution of issues with suppliers
  • Manage suppliers across multiple geographies and cultural environments

Negotiation skills

  • Build long-term relationships with negotiating partners

Systems knowledge

  • Computer literate (Calypso, MS Office)
  • Able to learn new systems quickly
  • Knowledge of Hotelhub, Gimmonix, Helio is desirable but not essential as training will be provided


Experience & Qualifications:

  • Extensive Wholesale Industry experience is required

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts, in-house financial and health services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • Contributory 401K program
  • Company Share purchase scheme
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Location – Montvale, NJ

This position may be performed remotely anywhere within the United States except the State of Colorado

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact if you need any assistance. 


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