• Are you ready for some variety? - No two days are the same
• Use your knowledge of experience in a new way
• We understand the need for a flexible work environment
• Be the master of your own domain - real ownership, real control

About the opportunity

The Group Travel Manager is the face of Group Travel to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Strong communication and relationship building skills are key to ensuring our high touch customers always receive an exceptional experience. A Group Travel Manager is an expert in the booking and management of group travel requirements for a broad range of customers including Corporates, Schools and Special Interest groups. Embodying all elements of FCM Meetings and Events, the Group Travel Manager is results-driven and delivers through customer engagement, proactivity, and attention to detail.

• Expert in all corporate travel product knowledge that delivers the best outcome for the customer & FCM
• Assist in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
• Follow company procedures, account guidelines and customer service standards in the area of; sourcing products, quoting, making travel arrangements, ticketing,  ticket exchanges/changes, CRS/GDS productivity.
• Excellent communicator and professionalism
• Work as a team member and assist other travel managers as needed in completing all functions related to servicing the client.
• Maintain favourable working relationships with accounts and all of their company employees
• Provide solutions to travel related problems clients may have experienced with arrangements
• Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.

All about you:

• GDS - SABRE 
• Microsoft Office skills - essential specifically Excel
• Group booking platforms - VA GSO and Qantas Groups experience is non-essential
• Event Management Technology - EventsAir/Cvent experience is non-essential
• Previous groups/MICE experience (3 Years) preferable
• Previous experience in customer facing roles

Remuneration and benefits:

If you understand the value of being your client’s travel expert by providing exceptional, tailored customer service, then consider FCM Travel Solutions and apply now!