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Groups Travel Consultant - Melbourne, VIC

  • Victoria, VIC, Australia
  • FCM
  • Full time

  • Are you ready for some variety? - No two days are the same
  • Use your knowledge of experience in a new way
  • We understand the need for a flexible work environment
  • Be the master of your own domain - real ownership, real control

About the opportunity

The Group Travel Manager is the face of Group Travel to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Strong communication and relationship building skills are key to ensuring our high touch customers always receive an exceptional experience. A Group Travel Manager is an expert in the booking and management of group travel requirements for a broad range of customers including Corporates, Schools and Special Interest groups. Embodying all elements of FCM Meetings and Events, the Group Travel Manager is results-driven and delivers through customer engagement, proactivity, and attention to detail.

  • Expert in all corporate travel product knowledge that delivers the best outcome for the customer & FCM
  • Assist in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
  • Follow company procedures, account guidelines and customer service standards in the area of; sourcing products, quoting, making travel arrangements, ticketing,  ticket exchanges/changes, CRS/GDS productivity.
  • Excellent communicator and professionalism
  • Work as a team member and assist other travel managers as needed in completing all functions related to servicing the client.
  • Maintain favourable working relationships with accounts and all of their company employees
  • Provide solutions to travel related problems clients may have experienced with arrangements
  • Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.

All about you:

  • GDS - SABRE 
  • Microsoft Office skills - essential specifically Excel
  • Group booking platforms - VA GSO and Qantas Groups experience is non-essential
  • Event Management Technology - EventsAir/Cvent experience is non-essential
  • Previous groups/MICE experience (3 Years) preferable
  • Previous experience in customer facing roles

Remuneration and benefits:

  • Generous remuneration structure
  • Travel discounts, in-house financial and health services, access to an internal gym
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs

If you understand the value of being your client’s travel expert by providing exceptional, tailored customer service, then consider FCM Travel Solutions and apply now!

 

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