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Head of Product, Consultant Commerce

  • Queensland, QLD, Australia
  • Flight Centre
  • Full time

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 

As the Head of Product you'll work with the Product leaders to translate business objective and goals into Product Strategy, setting vision, direction and goals for the product and engineering teams. In addition to this, the role will devise the product strategy and vision. This role will also implement and drive product operations & discovery-led practices. 

If you enjoy creating the right environment that allows product managers to do their best work, empowering them to make decisions for their products and providing support where needed, please apply!


Day to day:

  • Focus on enhancing your specific products’ performance, ensuring that local optimisation contributes to, rather than detracts from, the whole
  • Support and improve the product management team.  Developing and growing product manager capability and capacity
  • Monitoring the performance of both the product managers and their products using Product and Team OKRs 
  • Advocate for, evangelise and improve upon the product lifecycle, ensuring the right practices are in place for a healthy product. 
  • Validate ideas (ROI) and ensure the Product teams are aligned to business goals 
  • Become an expert in your domain, live and breathe the product, advocating on behalf of customers 
  • Be a key player in building a healthy, collaborative and innovative product and engineering culture 
  • Work closely with other Heads of Product to ensure alignment of priorities and targets across intersecting product roadmaps to address business objectives
  • Provide people leadership and management to support your team’s growth and value to the company 
  • Own the quality of your products, ensuring a consistently high standard of testing and and observability is maintained for operational reliability and performance 
  • Creating and validating a product strategy including market and user research
  • Validate ideas and solutions to meet customer and business needs through product demos and usability or A/B tests, ensuring ideas hold a healthy ROI and Product Teams are aligned to business goals
  • Take a data-driven approach to decision making by analysing data samples and drawing the right conclusions


Skills and Capabilities:

  • At least 7 years of experience in the field of software, eCommerce, technology or product management
  • Undergraduate degree in Technology or similar


You'll earn brownie points with:

  • Experience with travel agency, online travel distribution, and other internet-scale environments
  • Experience using ProductBoard, Miro and JIRA
  • Strong understanding of the travel or retail industry


Let's skip to the good part:

  • Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
  • Travel discounts and deals bookable through our internal team of travel agents
  • Discounted financial services
  • Ongoing training and professional development
  • Chance to attend Global conferences (Bali 2023)
  • Paid Parental Leave  
  • Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.   
  • We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability - Yep, our hearts are big, mushy and green.  

Who we are:  


Proud to be part of the Flight Centre family - We do things a little differently around here. We do things the FCTG Way.  Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.  

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.    

Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.    

Our spirit of egalitarianism, irreverence and ownership defines the way we behave.  These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way 


FCTG does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.  If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to FCTG and no fee will be payable


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