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Head of Product Design & UX - Digital Commerce

  • Queensland, QLD, Australia
  • Flight Centre
  • Full time

As the Head of Product Design & UX in our Digital Commerce team you’ll lead and manage a team of UX/UI Designers to produce end-to-end experiences that our customers love.  You will set the end-to-end user experience vision for the entire Digital Commerce & Websites team and seek to bring strong customer centricity - ensuring our solutions scale, innovate, and delight.


If you love leading great people, building diverse teams and having the space and creativity to build strategies that deliver unforgettable experiences – this place is for you!


Day to day, you’ll..


  • Work within a product leadership team and various stakeholder groups to shape the ways customers experience FCTG’s products & services
  • Drive customer experience strategies in-line with customer and business needs
  • Lead, manage, mentor, and define processes for a high-performing team of Product Designers & UX Researchers
  • Facilitate experience critiques/reviews with a strong focus on efficient decision making
  • Establish and champion Design System process within the business
  • Bring your experience of customer-centric experience design thinking & practices to our teams
  • Establish and maintain a high-quality bar for shipped experiences


To be a successful, you’ll…


  • Bring previous experience of having led customer experience strategy with teams at scale
  • Embrace the technical nature of crafting scaled customer experiences
  • Have the empathy to step into the customer’s shoes to ensure customer centricity
  • Have a track record of planning and then driving business unit direction autonomously as a manager
  • Show phenomenal facilitation skills
  • Collaborate with other functions like Engineering, Product Management, and Marketing
  • Have an understanding of the need to strike a balance of shipping to learn & high quality bar
  • Have experience improving and sustaining design rituals at the org level


The important details…


  • Minimum 5 years experience in a Senior UX role
  • Strong knowledge of HCD methodologies and techniques
  • Strong knowledge and past experience in UX Research and UI Design & Design Systems
  • Strong knowledge and past experience working with wireframing/prototyping tools
  • Thorough understanding of digital trends and technologies
  • Strong knowledge and past experience in mobile-first design


Let’s skip to the good part…


  • Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
  • Ongoing training and professional development
  • Travel discounts and deals bookable through our internal team of travel agents, Travelwise 
  • Discounted financial and health services through our Moneywise and Healthwise businesses
  • Global career opportunities in a network of brands and businesses


We do things a little differently…

We do things a little differently around here. We do things the FCTG Way.

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.

Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.

If you think you have FCTG DNA, reach out today.

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