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Helio Support Coordinator

  • New Malden, Greater London, United Kingdom
  • Flight Centre Travel Group
  • Full time

Global Procurement Network (GPN) is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses. The HELiO support teams provide an effective helpdesk by supporting our selling partners, suppliers, and GLS internal businesses. 

The role includes providing an effective helpdesk by supporting our Selling Partners, Suppliers, and GPN internal business by phone, email, queue, and live chat. The position includes a rotating weekend roster and reports to the Support Team Leader.


Key competencies:

Customer Service - 
- The customer is paramount
- Highly approachable person who builds and sustains professional and friendly relationships with our selling partners, suppliers and internal GPN teams

Excellent Communicator - 
- Excellent verbal and written skills
- Active listener who fosters open communication and practises information sharing

Resolution Focus - 
- Strong problem-solving ability
- Effective decision maker to provide solutions to our customers within a timely manner
- High attention to detail and level of accuracy

Embraces Change - 
- Receptive to new ideas
- Finds new and improved ways of doing things
- Adaptable and creative individual who “thinks outside the box”

Management of workload - 
- Comfortable working in a fast paced environment
- Effective prioritisation, time management and multi tasking skills
- Team player but able to self motivate

Upholds company philosophies and culture - 
- Demonstrates a belief in FCTG philosophies and values
- Takes ownership for success and failures
- Exhibits a passion for their business and company
- Encourages a sense of enjoyment in the workplace



  • Relevant system knowledge
  • Travel industry knowledge
  • Experience with email and Microsoft Office applications, specifically Excel
  • Retail or Wholesale travel experience or alternatively customer service based experience in another industry
  • Understanding of FCTG business
  • Knowledge of GPN processes


What we offer:

What’s in it for you? 

  • Generous remuneration structure 

  • Rewards platform, cash health plan, travel discounts, in-house financial 

  • Employee share plan 

  • Consistently recognised externally as a ’Great Place to Work’  

  • Fun, social, egalitarian culture with focus on ownership and responsibility 

  • Global career opportunities in a network of brands and businesses 

  • Ongoing training and professional development 

  • Hybrid working model 

  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs 

This is a fantastic opportunity for the right candidate. 

Apply Now

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