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HELiO Support Operations - Investigations & Fulfilment Consultant

  • Queensland, QLD, Australia
  • Global Land Supply
  • Full time

Global Land Supply (GLS) is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, In-Country Support, Liberty Travel, GoGo Worldwide Vacations and Flight Centre Asia. 


About the Opportunity:

The HELiO Support Operations – Investigations and Fulfilment team sits within the GLS HELiO Support business, which provides an effective helpdesk by supporting our Selling Partners, Suppliers, and GLS internal businesses by phone, email, queue, and chat.

This is an evolving role designed to support and manage the Air, Finance and Operations queries being generated from Leisure and internal system processes. 

It will have an element of investigation of finance discrepancies and booking maintenance escalations and will work closely with other GLS internal teams.


Key Competencies:   

  • Resolution Focus  
    • Problem solving and root cause identification skill
    • Effective decision maker to provide solutions to our customers within a timely manner  
    • High attention to detail and level of accuracy  
    • Adaptable and creative individual who “thinks outside the box” 
    • Proactive approach to challenges and opportunities
  • Customer Service  
    • Highly approachable person who builds and sustains professional and friendly relationships with our selling partners, suppliers and internal GLS teams   
  • Management of workload    
    • Comfortable working in a fast-paced environment  
    • Effective prioritisation, time management and multi-tasking skills  
    • Team player but able to self-motivate   
  • Upholds company philosophies and culture  
    • Demonstrates a belief in FCTG philosophies and values  
    • Takes ownership for success and failures  
    • Encourages a sense of enjoyment in the workplace  


What You Will Need:

  • GDS knowledge – Sabre; 12 months minimum required, Amadeus is desirable 
  • Retail or Wholesale travel experience – minimum 2 years
  • HELiO and TravelBox systems knowledge – desirable

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