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Helio Support Specialist

  • Australian Capital Territory, ACT, Australia
  • New South Wales, NSW, Australia
  • Northern Territory, NT, Australia
  • Queensland, QLD, Australia
  • South Australia, SA, Australia
  • Tasmania, TAS, Australia
  • Victoria, VIC, Australia
  • Western Australia, WA, Australia
  • Global Land Supply
  • Full time

About the Business 

Global Land Supply is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, in-country support, Liberty Travel, GoGo Worldwide Vacations and Flight Centre Asia.

Job Purpose 

Helio is Flight Centre's one-stop booking engine/platform.

The Helio Support team provides an effective helpdesk by supporting our selling partners, suppliers, and Flight Centre internal businesses by phone, email, queue and chat.

The position includes a 24/7 rotating roster inclusive of public holidays and reports to the Support Team Leader.

Role may be based in Brisbane or Sydney, with remote/flexible workplace arrangements available.

Skills and Experience 

  • Minimum two years’ experience in a high volume, customer service-based call centre/helpdesk environment
  • Travel or hotel industry experience with exposure to travel systems (e.g. Helio, TravelBox, HotelHub, Calypso), to have an understanding of the complexities of global booking systems
  • Microsoft Office suite with strong Excel skills
  • Excellent communication skills, both written, verbal and via chat services
  • Strong problem-solving ability
  • Effective decision maker to provide solutions to our customers within a timely manner
  • High attention to detail and level of accuracy

In reward for your commitment and performance you will receive:

  • Work with Australia’s largest travel retailer
  • Global career opportunities in a network of brands in more than 20 countries
  • We embrace a hybrid workplace, with work from home and office options available
  • Travel discounts on flights, hotels and insurance for you, your family and friends
  • Thrive in a diverse and inclusive environment
  • Discounted financial and health services
  • Access to our internal 24/7 gym 
  • Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia

We do things a little differently… 

We do things a little differently around here. We do things the FCTG Way!  We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.  Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals.  

If you think you have FCTG DNA, APPLY NOW!  

 

 

 

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