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Helio Support Specialist

  • New South Wales, NSW, Australia
  • Queensland, QLD, Australia
  • Victoria, VIC, Australia
  • Flight Centre Travel Group
  • Fixed Term Contract

About the Business 

Global Land Supply (GLS) is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, in-country support, Liberty Travel, GoGo Worldwide Vacations and Flight Centre Asia.

Job Purpose 

The Helio Support - Customer Service Helpdesk provides an effective helpdesk by supporting our selling partners, suppliers, and Flight Centre internal businesses by phone, email, queue and chat.

The position includes a 24/7 rotating roster inclusive of public holidays and reports to the Support Team Leader.

There are both permanent full time positions and also a 7 month fixed term position, and these may be based in Brisbane or Sydney, with remote/flexible workplace arrangements available.

Skills and Experience 

  • Minimum two years’ experience in a high volume, customer service-based call centre environment
  • Travel or hotel industry experience with exposure to travel systems (e.g. Helio, TravelBox, HotelHub, Calypso), to have an understanding of the complexities of global booking systems, is desirable 
  • Microsoft Office suite with strong Excel skills
  • Excellent communication skills, both written, verbal and via chat services
  • Strong problem-solving ability
  • Effective decision maker to provide solutions to our customers within a timely manner
  • High attention to detail and level of accuracy

Benefits include:

  • Generous remuneration structure
  • Travel discounts, in-house financial and health services, access to internal 24/7 gym
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • A proud Corporate Social Responsibility platform

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