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HELiO Support Trainer

  • New South Wales, NSW, Australia
  • Global Supply
  • Full time

About the Opportunity

HELiO Support is a global business with offices worldwide including Australia, Europe, the United States of America, South Africa and Indonesia. 

The trainer/facilitator must be a dynamic individual with a passion for customer service and demonstrates a passion for the science of learning. 

Reporting to The Quality Assurance Manager, the trainer/facilitator must be able to confidently build multi-level relationships from Novice/New Starters to Senior experts and provide an ongoing training program in both a classroom and virtual environment. 

Responsibilities & Requirements

  • Able to share knowledge and programs through a variety of learning-based activities and tools to improve participant capability and performance at an intermediate to advanced level
  • Highly confident to facilitate content across a variety of subject matter areas
  • Able to highly engage in both small and large group (conference) settings, via workshops, application sharing – virtual content tours, in classroom, virtually or a combination of both
  • Serve as host or moderator for engaging virtual program delivery, sharing systems and processes, administering tech-based collaboration tools, coordinating break out rooms, monitoring and facilitating communication with participants to ensure a smooth delivery
  • Facilitate virtual or in-person small group coaching and mentoring; coach learning groups assigned program projects; support learners to showcase knowledge transfer to real job activities, provide feedback regarding strengths and areas of improvement
  • Deploy and support Leader Led and SME Led Learning requirements; use facilitation and content knowledge to upskill, support and empower Leaders/SME’s to competently share skills, knowledge with team members
  • Maintain an intermediate to advanced knowledge across HELiO Support specialist, customer systems and processes required to support an outstanding customer experience
  • Work in both a behaviourally flexible and agile manner with greater People and Culture team members to drive outstanding service delivery to the customer
  • Work with other program contributors and SMEs to confirm session details, prepare program materials, and co-ordinate program learning exercises and activities
  • Track and manage participant enrolments and cancellations and other program related data
  • Maintain accurate and complete records of participants details
  • Manage the collection and collation of program evaluation/assessment data to support analysis and reporting
  • Maintain basic - intermediate fluency in key learning design and assessment methodologies (FCTG – L&D: Learning Experience Facilitator Job Profile 202)
  • Contribute to creating and maintaining content for each program for participant use and reference

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