Incident & Problem Manager
Reporting to the Director, Global Support; this position is responsible for overall management of critical and escalated incidents. This role facilitates, develops, and maintains the overall Incident Management process, and collaborates with other team leads when process deficiencies or improvements are identified. Responsible for coordination of Problem records including assignment, follow-up, and reporting, along with the growth and management of the Problem Management practice overall.
#LI-REMOTELocation – Remote, Canada
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at email@example.com
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