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IT Service Desk Analyst

  • Tokyo, Japan, Tokyo, Japan
  • FCM
  • Full time

Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio, 3000 retail shops worldwide and employs around 20,000 people. After starting as a leisure travel agency, the company is now also one of the world’s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen. 

Operating in more than 90 countries and employing over 6000 people, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.

About the Opportunity

The IT Service Desk Analyst is responsible to provide invaluable support and solutions to our employees. Reporting to the Service Desk Manager, you will be the first point of contact for internal stakeholders and provide 1st level end user IT support. This includes new hire onboarding set up, deployment of workstations, installation of software and hardware devices and perform general IT preventive maintenance tasks.

Key duties and responsibilities

  • Support new hire onboarding setup, deployment of workstations, installation of software and hardware devices and perform general IT preventive maintenance tasks.
  • Resolve all cases logged within the stipulated service level agreement (SLA)
  • Follow up on outstanding issues and provide regular updates to stakeholders on projected completion date.
  • With data on common logged issues, you will then provide user feedback, and suggest improvements in usage of systems, applications and processes.
  • Coordinate and work closely with regional office to align processes
  • Engage and coordinate with local vendors when required

You will have:

  • Experience in providing 1st level IT support
  • Internal Stakeholder Management
  • Excellent communication and articulation skill – Fluent English and Japanese language skills

Apply NOW if you want to be part of an amazing and vibrant culture that is the perfect fit for what you are looking for.

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