Jr. UX Researcher

WhereTo (now a Flight Centre company) is looking for a Junior UX Researcher to join our growing product team as we tackle some of those most interesting problems in business travel.

We're a nimble, startup-minded team within the larger company focused on building the next-generation business travel platform that serves two of Flight Centre's main businesses: SMB travel handled by Corporate Traveler and Enterprise travel handled by FCM.

We are looking for a Junior UX Researcher to facilitate and coordinate UX research on our team so that valuable customer insights are fed swiftly to our design and product teams.

This role will be part research coordinator and part junior researcher. As the main research coordinator on the team, you will be essential in coordinating and managing research efforts, including recruiting, scheduling, and incentivizing research participants. As a junior researcher, you will assist in research data gathering and analysis.

You will be working closely with our UX researcher, Head of Design & UX, product managers and designers.

Responsibilities:

• Contact qualified customers to participate in our research activities, according to the participant criteria and project timelines determined by the team
• Schedule and incentivize research participants
• Manage the recruitment of participants to ensure that no one is over-recruited
• Participate in discovery sessions, user interviews, and usability tests, taking notes and documenting insights gathered
• Assist in analyzing research data, including listening to session recordings, processing survey data, and spotting themes and patterns
• Monitor site analytics data, NPS data, and user behavioral analytics data

Requirements:

• Education and/or experience in UX research, market research or related field
• A solid grasp of UX research techniques including moderated and unmoderated usability testing, surveys, and interviews
• A keen eye for detecting patterns in data and a consuming passion for improving the user experience of a product
• Strong organization and coordination skills and confidence to interact with customers
• Ability to work collaboratively with a multidisciplinary team of researchers, designers, product managers, and developers
• Proficiency in MS Office tools including Outlook, Teams, Excel, etc. and familiarity with productivity tools such as Slack and Jira

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy 
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
• Employee giving program
• Annual Charity Trip
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

#LI-REMOTE
Location – Remote, Canada

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca