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Key Account Manager

  • New South Wales, NSW, Australia
  • Flight Centre Business Travel
  • Full time
About the Opportunity
The purpose of the Key Account Manager is to drive Customer retention, revenue and growth. In addition a focus on delivering customer value and best practice travel programs and to optimise products and services provided to SME customers.  

The strategic intent of these programs will be to deliver outstanding customer service, improved efficiencies, savings, sound account management practices and use of Flight Centre Business Travel (FCBT) technology, products & services, resulting in retention and growth and a best in market customer travel program.

This full time, Sydney based role will manage Flight Centre Business Travel's strategic SME customers.



  • Identify opportunities for value added sales into existing customer base
  • Ensure fees are charged as per our FCBT agreement
  • Alignment of customer and FCTG commercial goals
  • Consistent prioritization of correct key business drivers, Retention, Revenue, Growth
  • Identify opportunities for growth including leakage and other markets
  • Drive customer compliance and growth with directly procured products and services from FCBT; air, hotel, car, rail, ground transport, insurance and other FCTG offerings i.e. Moneywise, Healthwise, MyBenefits


  • Communicate with customer at all levels
  • Engage with internal stakeholders including operations, finance and support to deliver value to customer
  • Bi-monthly touch points with operational team
  • Maintain Product and Services Audit and Opportunities quarterly
  • Identify and build relationships with key customer stakeholders


  • Keep customer informed of latest FCBT products & services
  • Be an expert in selling the benefits of all product & service opportunities
  • Half Yearly recommendations of innovation into customer program
  • Implement products & services that enhance customer programs
  • Provide recommendations to customers on strategic direction of program in respect to all components of the travel program


  • Develop strong internal and external business relationships
  • Influence customer to change to deliver value to customer program
  • Uphold FCTG Values and Philosophies 
  • Work with Operational teams to drive outstanding service delivery to the customer
  • Develop sound narratives to implement ROI and change


  • Create automated schedule of analytics/reporting
  • Create customised configuration for analytics/reporting platforms (where required)
  • Analyse customer data and trends and deliver opportunities through analysis

Business Planning

  • Develop and execute a light travel cost management business plan, detailing objectives, strategies and measurable targets
  • Measure and deliver on business plan outcomes
  • Complete annual review of customer program and offer savings/efficiency improvements

Project Management

  • Manage, influence and deliver key customer projects
  • Communicate to key stakeholders on key project deliverables


About You:

  • 3-5 years extensive Customer/Account Relationship Management experience
  • Strong technical knowledge of corporate travel management systems
  • Experience in managing national and multinational accounts
  • Proficient user of Microsoft products, particularly Excel and PowerPoint
  • Demonstrated ability to build Multi Level Relationships
  • Ability to articulate knowledge about products, services and value proposition to customers


In reward for your commitment and performance you will receive:

  • Award winning Flight Centre employee benefits:
  • The opportunity to play an integral role in the growth of the business
  • Ongoing training and development
  • Career opportunities within a growing global business
  • Travel discounts on flights, hotels and insurance for you, your family and friends
  • Thrive in a diverse and inclusive environment
  • Discounted financial and health services


About Flight Centre Business Travel

Flight Centre Business Travel is a division of Flight Centre Travel Group, offering a Corporate Travel Management solution for businesses. We recognise the pressure that is placed on business people every day, particularly with growing businesses. At Flight Centre Business Travel we help to lighten the load for businesses owners and managers by taking care of their business travel needs. We instil confidence in our clients so that they can rest assured knowing that we will actively work behind the scenes to ensure they have the best fares on flights and best rates on accommodation, using services to suit their needs.

To join a world class team, apply today.


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