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Learning Specialist - Corporate

  • New South Wales, NSW, Australia
  • Queensland, QLD, Australia
  • People and Culture
  • Full time

Do you have a passion for learning and development? 

Do you also have:

  • An unblemished record of delivering corporate customer excellence?
  • Outstanding track record in high achievement of business results, delivery and KPI achievement in corporate front-end operations?
  • Sound systems and technical fluency?

This may be your perfect role!


About the Opportunity

Our Learning Specialists partner with Corporate team members, leaders and subject matter experts to curate, design and deliver knowledge and skills to our FCTG workforce. The role is key in ensuring we have a workforce that can meet our current and future business objectives, enabling delivery of quality outcomes that meet our customers' needs (from time to time, support for our Leisure or greater FCTG businesses may be required).

In this role you will both design and facilitate learning experiences. The role serves as host for virtual and in-person (new and existing) employee learning program deliveries, both designing, curating and sharing content knowledge to ensure expert delivery and participant understanding.  

Specifically, the role will:

Serve as host and /or moderators for virtual and in person new and existing employee learning program deliveries, both designing, curating and sharing content knowledge to ensure expert delivery and participant understanding.

Analyse learning needs and then systematically develop instruction with initial support and guidance from senior instructional designers and/or team leader.

Use current learning technology tools to design and deploy effective virtual or in-person learning programs including tutorials, webinars, workshops, conference sessions, Training Guides, Podcasts/Videos/Other multi-media formats and assessments.

As part of the Professional Development team, the purpose of the role is to meet our greater company objectives of continual improvement in workforce capability, employee engagement and FCTG’s future growth goals.

This is a full-time role based in either Brisbane or Sydney, with a minimum requirement of 3 days in the office. This role may include travel depending on program needs. There may be periods where the taking of leave is restricted in support of program delivery.

 

What You Will Be Doing:

Blended Facilitation

  • Able to share knowledge and programs through a variety of learning-based activities and tools to improve participant capability and performance at an intermediate to advanced level
  • Highly confident to facilitate content across a variety of subject matter areas
  • Able to highly engage in both small and large group (conference) settings, via workshops, application sharing – virtual content tours, in classroom, virtually or a combination of both
  • Serve as host or moderator for engaging virtual program delivery, sharing systems and processes, administering tech-based collaboration tools, coordinating break out rooms, monitoring and facilitating communication with participants to ensure a smooth delivery
  • Facilitate virtual or in-person small group coaching and mentoring
  • Coach learning groups assigned program projects
  • Support learners to showcase knowledge transfer to real job activities, provide feedback regarding strengths and areas of improvement
  • Deploy and support Leader Led and SME Led Learning requirements
  • Use facilitation and content knowledge to upskill, support and empower Leaders/SME’s to competently share skills, knowledge with team members
  • Conduct regular L&D communication systems with key leaders to support business strategy (e.g. Design Thinking, Change, Listening & Empathy Workshops, Storyboarding, Focus Groups)

FCTG Systems, Product and Customer Process Knowledge

  • Maintain an intermediate to advanced knowledge across FCTG sales, customer systems and processes (both leisure and corporate) required to support an outstanding external customer experience
  • Maintain an intermediate to advanced knowledge across FCTG preferred product strategy
  • Maintain an intermediate to advanced fluency in required supporting technology systems and reporting
  • Maintain an intermediate to advanced fluency in FCTG commercial models

Communication & Management

  • Engage with internal stakeholders including operations, technology, ProHub, marketing, finance and other support areas to drive learning initiative deliverables as directed
  • Uphold FCTG values and philosophies in building and maintaining relationships with key stakeholders
  • Work in both a behaviourally flexible and agile manner with greater People and Culture team members to drive outstanding service delivery to the customer
  • Serve as the primary contact for leaders and participants for all pre, during and post program related support
  • Work with other program contributors and SME’s to confirm session details, prepare program materials, and co-ordinate program learning exercises and activities
  • Coordinate program logistics including arranging systems support needed and accommodation, flights if required for participants
  • Track and manage participant enrolments and cancellations and other program related data
  • Maintain accurate and complete records of participants details
  • Manage the collection and collation of program evaluation/assessment data to support analysis and reporting

Innovative & Customer-centric Mindset

  • Work with stakeholders to deliver statement of works in time frames directed
  • Proactively seek and recommend improvements to both FCTG and Peopleworks products, tool and processes
  • Maintain FCTG , Brand Knowledge and Travel Industry Knowledge in order to support and drive value for internal stakeholders and customers
  • Maintain learning and development industry knowledge in order to support and drive value for internal stakeholders and customers

Design Fluency

  • Maintain basic to intermediate fluency in key learning system, diagnostic and design tools (e.g. Articulate/Rise, Camtasia, Snag it, Survey Monkey, Walk Me, Canva, Compass, Adobe)
  • Maintain basic to intermediate fluency in key learning design and assessment methodologies
  • Contribute to creating and maintaining content for each program for participant use and reference

 

What You Will Need:

Essential

  • Unblemished record of delivering customer excellence
  • Outstanding track record in high achievement of business results, delivery and KPI achievement in front-end operations - minimum 3 years’ experience
  • Technical and systems thinker
  • A demonstrated passion for the science of learning
  • Demonstrated ability to confidently build Multi Level Relationships from Novice/New starters to Senior Leaders
  • An outstanding track record of integrity and personal branding in FCTG across all areas

Desirable

  • Recent leadership experience
  • Cert IV in Training and Assessment
  • Additional certification/s from talent and training associations
  • Degree in education, design, business, human resources, information technology, or related field
  • Technical fluency in Microsoft Office Suite (Word, PowerPoint and Excel), instructional design platforms and tools
  • Strong track record in analysing problems, strategising and deploying improved/timely solutions
  • Facilitation experience
  • Experience across multiple brands/businesses/discipline areas

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