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Leisure Americas - Transformational Change Manager, Toronto, ON

  • Ontario, Canada
  • Flight Centre
  • Full time

Leisure Americas - Transformational Change Manager

At Flight Centre, our Transformational Change Team consistently delivers on incredible consultant support for the use of our internal systems. We are looking for a friendly, reliable, and welcoming personality to join our team.


  • Be involved in the creation of training sessions, meetings and materials to support the transformational change strategy to increase productivity
  • Ongoing training for all consultants which will include all new systems, enhancements to existing systems and process improvement
  • Attending local, regional and corporate meeting to train and support the transformational change strategy, travel for these meetings
  • Actively involved in ensuring that all consultants are proficient in systems and following One Best Way processes for maximum productivity
  • Create process manuals that document One Best Way for Transformational Change strong organizational skills, communication abilities and writing skills, as well as my proficiency in all Microsoft systems (PowerPoint. Word, Excel) are essential tools for this job task.
  • Resource to support field operations including answering day to day questions and emails around the consultants booking systems
  • Documenting feedback and suggestions for system and process improvement and escalating through the appropriate channels


  • Positive, enthusiastic and passionate about the travel industry
  • Basic knowledge of RedDox, RedLand, Helio and Sabre
  • Excellent communication skills
  • Strong sense of team mentality, reliability, and can also work well independently

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • RRSP with matching
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Location – Toronto, ON

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

Please advise your leader prior to applying

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at

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