This role is first line support for leisure systems and process queries from our leisure consultants. This role does not replace IT Service Desk or Helio Support Teams but instead complements those functions and takes on the system specific troubleshooting for our leisure business and escalates appropriately. Reporting into the Head of Leisure Business Solutions and working closely with the whole Leisure Technology Team, this person will ensure consultant queries about workflows and system issues are troubleshooted, responded to quickly where possible and escalated to the relevant team locally and globally where further action is needed.
This role also includes basic system admin tasks as defined by the Leisure Business Solutions Leader to assist with supporting the business. Examples could include, but are not limited to, testing, maintaining SME data records in lighthouse, movement of money approvals, user management in OMNIS, ECA failure investigation etc. This role is a key member of the Leisure Technology Team with great exposure to all Leisure systems, strategy and long term product management plans.
What we offer:
This is a fantastic opportunity for the right candidate.
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