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Leisure Systems Support Technician

  • Flexible, Greater London, United Kingdom
  • New Malden, Greater London, United Kingdom
  • Flight Centre Technology
  • Full time

This role is first line support for leisure systems and process queries from our leisure consultants. This role does not replace IT Service Desk or Helio Support Teams but instead complements those functions and takes on the system specific troubleshooting for our leisure business and escalates appropriately. Reporting into the Head of Leisure Business Solutions and working closely with the whole Leisure Technology Team, this person will ensure consultant queries about workflows and system issues are troubleshooted, responded to quickly where possible and escalated to the relevant team locally and globally where further action is needed.

 

This role also includes basic system admin tasks as defined by the Leisure Business Solutions Leader to assist with supporting the business. Examples could include, but are not limited to, testing, maintaining SME data records in lighthouse, movement of money approvals, user management in OMNIS, ECA failure investigation etc. This role is a key member of the Leisure Technology Team with great exposure to all Leisure systems, strategy and long term product management plans.

 

Accountabilities:

  • First line support for leisure systems and processes  
  • Admin tasks to support Leisure Technology Team & Leisure Business
  • Voice on Leisure Technology Team 

Competencies:

  • Needs to be proactive and a self-starter and be able to work independently
  • Needs to be able to think logically to identify technical issues to effectively solve problems
  • Ability to carry out detailed working accurately and efficiently
  • Able to learn quickly and pick up detail on multiple systems and processes
  • Able to use own understanding to articulate resolutions to consultants. Must be able to adapt to and help others to embrace change.
  • Able to work off own initiative to test issues and work to solve problems
  • Able to juggle several responsibilities competently. To manage time effectively, in order to maximise efficiency and productivity
  • Able to simply articulate complex problems and solutions to the consultants and Leisure Technology Team

Qualifications:

  • Good understanding of leisure systems and workflows
  • Proficient at Microsoft Excel
  • Previous experience in a support role in leisure business
  • 2 years minimum working within leisure business
  • Degree or equivalent

What we offer:

  • Rewards platform, cash health plan, travel discounts, in-house financial 
  • Employee share plan 
  • Consistently recognised externally as a ’Great Place to Work’  
  • Fun, social, egalitarian culture with focus on ownership and responsibility 
  • Global career opportunities in a network of brands and businesses 
  • Ongoing training and professional development 
  • Hybrid working model 
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs 

This is a fantastic opportunity for the right candidate. 

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