Maintaining and engaging with customers in the Liberty Travel database
Prioritize building your customer database through existing Liberty Travel inquiry to meet and exceed profit, sales, and targets at the individual and team level
Take ownership of existing Liberty Travel customers and continuing the high level of customer service for those needing assistance with current and previously booked vacations.
Take direction and coaching; we believe in daily, weekly, and monthly sessions with your leaders to help with performance
Assisting your network with the customer service and refunds left from our Network mergers.
Adhere to financial and Good Guide procedures and policies
Maintaining a positive and professional social media presence
Participate in travel related webinars, training sessions, and in-destination experiences
If geographically appropriate, working from your state Network hub location
Requirements:
Previous experience being commission focused, meeting and exceeding sales targets
Travel experience, as well as knowledge of domestic and international travel trends
Experience in building, maintaining, and managing client relationships
Excellent computer skills
Professional, customer service-oriented mentality
Positive attitude and a will to succeed independently, as well as part of team
Able to work a flexible 5-day work schedule (including some evenings and weekends)
Prior experience working within Client, Sabre, Red Dox, and Calypso platforms
The ability to learn new computer system via virtual training, videos, and compass training
Benefits Include:
Generous remuneration structure
Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401K program
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Important information about our application process:
Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
Location: Levittown, NY
Salary: $38,000- $61,000
For this position, we anticipate offering an annual salary of $38,000-$61,000 depending on relevant factors, including experience, geographic location and performance. The annual salary range listed represents the total compensation package, excluding benefits, but which includes achievable commission and incentives.
FCTG USA is an affirmative action - equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!
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The FCM Global Customer Success Leader bears overall responsibility for Customer success pillar for MNC customers for the period between on-boarding go lives and handing over to Account Managers and operational teams for BAU.
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